Tires in Hamilton, Scotland

“Poor communication but good service and customer care. We recently moved to this garage after we were disappointed with the deteriorating level of customer service at our old one. My husband's car was repaired first and we were happy so sent mine in for it's MOT. They are kept very busy so book well in advance! Leave at least a week.At 3pm I wondered why no one had called yet to inform me of the MOT result so I phoned and the receptionist said they were waiting on a tyre. This was news to me and I said so. I asked if my car had failed then and she confirmed it had. She said she would have the MOT tester call me when he got back to the office. Fine. An hour and a half later, still no call, so I called them again. This time the girl said my car was ready and I could pick it up. Surprised I asked, "so it passed?!" and she said it had. I was at work so asked my husband to set off to collect the car.Then I got a call from Peter, apologising for the miscommunication. They apparently thought they had phoned me, so carried out remedial works on my car and retested it, without my knowledge. This is what caused the conflicting information over the phone.They were very apologetic and waived some fees to compensate for their error. It's so nice to go somewhere that has good customer service. Mistakes happen to everyone but it's how you handle them that matters. Being proactive and taking responsibility for the mistake was the right course of action and I would use this garage again.Service: Tires”

“First time visiting and very glad I did. Exellent food and service. Was there with family including 1 wheelchair. Staff so helpful and guy with beard, manager I assume , was more than helpful. Plenty on plate and excellent prices. Definitely be back . 5 star !!”