March 2024 by Terry McInnes
Was it Helensburgh or Costa that made this particular lunch outing so "Meh" ? I'll never tell...
February 2024 by Alan Holt
It is Costa in Heleburgh, coffee and cake, nice people, the Grey Pound.
February 2024 by Marion Stirling
Super friendly and helpful staff. Busy vibe. Could have better vegan choices, but overall a very nice cafe.
February 2024 by Simon Kotowicz
Oh dear - I'm sure Mr Costa Coffee at head office wouldn't like this franchise. We chose this as it was the least smelly coffeeshop in Helensbrugh, but it still had a little smell. My partner was off to an interview and didn't want to smell of the other greasy coffee shop in town.On the surface, this looks like the place to be. It was busy and all the tables were occupied, which presents itself as "the most popular in Helensburgh", but this success has made them lazy. If you did find a table is was filled with dirty cups and rubbish and it seems no-one cared. The floor needed a real good scrub and, for a tiny town like Helensbrugh, I'm sure there are quiet times so there isn't really an excuse. If you visit Costa Coffee in, say, London, which is a much busier City, their floors are spotless. Just saying.Anyway, the coffee is good and the cakes were correct but the atmosphere was not at all relaxing. It was like sitting in a train station at rush hour, with dear old ladies squeezing past the back of your chair, kids screaming and it wasn't at all very well lit (Probably to hide the dirt?)However, I felt that this place was a 4 star place, but only for this town. If this franchise had serious local coffee competitors it would score a lot lower, and wouldn't score at all in a city.All in all it suits Helensburgh.
January 2024 by Babs Stanley
Excellent service from Costa team especially Matt and Jack who both remembered my name and coffee orderAlways professional please commend them both
December 2023 by wullie
Great wee shop lovely staff, can be busy but still managed to get a
December 2023 by The Greig
Always busy, polite staff.
September 2023 by Mazy D
Costa coffee dumbarton where do I start it's the staff that do a brilliant job in this shop they are polite, so helpful, and would do anything to make sure your happy on your visit, 5?????????? to the staff . Note to the people that own the shop you need to get down to this shop ASAP !!! and start doing repairs the staff do their best with water pouring out the ceiling flooding constantly and a refurbishment is most definitely overdue,and this is not a recent problem you've neglected this shop and staff for years , you have also just put the prices up so let's see some money getting spent in costa dumbarton . To you sir/madam 1 star
August 2023 by Melanie Marshall
The staff very helpful and polite
July 2023 by james grout
Just had a coffee no food taken
June 2023 by Archie JSR Whitelaw
A very good cup of coffee, at a reasonable price and Helensburgh's answer to their rival Starbucks further afield. . .?????
April 2023 by NORMA BALFOUR
Pleasant and quick service. Food tasty and hot.Entrance carpet could do with a hoover
March 2023 by Rachel Underwood
Free Costa courtesy of Vodafone rewards. Good coffee, good service ??
March 2023 by ailsa_the_great
Costs Helensburgh is my fav coffee shop to hang out in it. The staff are lovely the coffee is exceptionally good, brilliant place to relax x
February 2023 by Information
Man was friendly but got order wrong. He apologised and made it right immediately. The other staff ignored me even though a girl tidied the pastries right in front of me, while I waited. I later had to step aside to let her out from behind the counter and she again completely blanked me. She therefore needs some training in how to treat customers.