March 2024 by anne hopewell
I had some pre purchase queries which were handled swiftly and with patience! As well as custom made lampshade I bought a bottle conversion kit. There was a small issue with the lamp converter which Lynda dealt with at pace. A lovely small business with a great customer service ethic.
March 2023 by amy cantwell
Have purchased multiple times from Alba Craft now - absolutely love Lyndas products! ? Always a delight to communicate with and everything I've recieved has been of excellent quality.
October 2022 by sarah peachey
Amazing service and products! Lynda surpassed my order and the quality of my curtains (x 5 sets) is exceptionally high standard. Most of all, Lynda?s communication to ensure all measurements I took were perfectly matched to her skills and knowledge 600 miles away. Thanks again Lynda and I certainly have other projects coming your way! Best wishes and keep sewing.....Julie P. Canterbury, Kent
July 2022 by Mr Partridge
Not a good transaction. No communication except that order had been received on the day I ordered it. Waited a week then chased order up. No reply until following day when I received computer generated email saying order had now been processed. Sent yet another email asking whether order had been posted "please". Received very curt reply accusing me of being rude and saying the reply I received was generated from their website. Emailed again asking for update and suggesting their reply would only generate negative online reviews. Then received an the previous day saying they were posting it that day. Contradicting the computed generated "Your order has now been processed" email that I did receive. I'm not into mud slinging or making false accusations, simply stating the facts. My order has only just been posted after I had to chase it up while Alba Crafts were chatting to her friends on FB. I do mind being accused of being rude and being treated with very bad attitude. Still waiting for my order. AVOID! Their website clearly states that orders, unless bespoke, should take three days. Not bespoke, Tea Caddy had three sizes and my order was in stock.In reponse to the lastest reply from Alca Craft, which is also inconsistent, not credible and is evasive and implausible. They said their reply email was computer generated. No mention of another email. After I mentioned customers could leave reviews about the service they received a new story emerged contradicting the "computer Generated email story. An email purporting to say another "non computer generated" had been sent the previous day. Not received. Their reply now says I'm complaining because the order was one day late. Ordered 19th.Their website states they process orders in 3 working days and I would receive an email once the order was despatched The order was posted only after I chased it up on the 26th. It was not "bespoke" because it comes in three sizes and the one I ordered your website said was in stock. You also state customers would get an email once the order had ben shipped. Another email I didn't receive. I also do not have any problems with my emails. And I check my spam folder ay least twice a day. I receive dozens of emails every day and yours are the only ones that I can remember NOT receiving. In 10 years, maybe more. Re the peverse comments about them being warned about my email address. I have no idea what their peverted comments are about and having to be careful. Recently Google does warn people about visting websites without an up to date SSL certificate. but this only happens when you visit the domain. Nothing to do with my email address. Alba Craft must have been nosying around my personal website to get that warning. Because my personal website does not have an SSL certificate because the cost starts from around £100 a year. Just to verify that the domain is OK. I'm not paying £100+ a year for a private domain that doesn't have any pages. Alba Craft really needs to get some advice before trying to create some more rediculous false accusations. I registered my email address and site three decades ago. Easy information to find out about on the internet if you know anything about the internet. Or know anybody else that does. But they proved my point. FACTS: I disputed the transaction, Alba Craft know who I am. But all they do is to try and focus on is my review ID is from Alan Partridge! Really? they actually thought I was trying to make them believe I was Alan Partridge, a fictional character from a BBC comedy series!! Really?Note: Their reply did say I had incorrectly stated they had gone on a Citybreak as well as chatting online ith friends while my order was being processed. I accept that this was inaccurate and have immediately removed the citybreak reference.
