January 2024 by Andrew Fraser
It is expensive compared to similar stores . Staff are quite fresh or inexperienced.But it's open quite late for things you forgot last minute
November 2023 by John Kedar
I wanted to make an online click and collect order but the B&Q system would not take the voucher code I tried to enter, despite its absolute vaiditySo I tried the customer support chat. I started at number 2 in the queue, and after 27 minutes had advanced one place.So, I tried the contact form. Filled it in, pressed submit, it would not accept it.Terrible service. I am going to Screwfix. Service is far better
October 2023 by C
Don't buy products from here. They refuse to refund faulty products. Bought glue that state's on the bottle 80% cured between 1-2 hours @ room temperature(currently 23c in my house). Product was clearly not 80% cured at all in that time frame. Which to me indicates it's doesn't work. Falls apart with zero resistance. Absolute scammers especially when iv stated it's not achieved what it states on the bottle. Doesn't matter about waiting 24 hours for upto 100% cured because it hasn't reached what it states in the initial 1-2 hours. Worst glue ever. I think they have seriously breached my consumer rights.
October 2023 by Hollie
Great customer service from Leon who worked with us on a bathroom quote even though we didn?t have much time, we?ll be back because of him!
October 2023 by Kieran Mackenzie
Great for doors and DIY..+ staff are also excellent at working with us at home by developing our garden with lots of lovely landscapes... thanks Scott and Kenny bless you all my love for you all and all the best
September 2023 by tony rickwood
Appalling changes to checkout. Very disappointed by the lack of available staff and the addition of self-checkout.
September 2023 by Robert Glass
Early morning best time t go great staff?
August 2023 by Hellen Geddes
Needed a sheet of plywood for a project, with measurements in hand I got a fantastic chap called Tom who cut it instore.Tom was cheerful, happy and had some great advice to offer.New self serve checkouts helped keep the queues down on a busy bank holiday weekend.
August 2023 by Stevie Tia
I bought some paint, secured it in the boot of my car assuming it was sealed being brand new. When I went to get it out of the boot at home it had spilled all over the boot causing about £50 damages and so much time cleaning due to the lip of the pot not being sealed properly. I came into store to see if I could get a new pot of paint and maybe a discount on some flooring and the manager spoke to me with contempt in her voice like I was a child, no empathy, not even an apology, basically accusing me of negligence. She all but laughed me out of the store. Disgusting way to treat your customers.
August 2023 by Ian Campbell
Easy parking. Watch out for the seagulls. Not as good value as Wickes.
August 2023 by Kenny Sutherland
Good stock, very helpful staff.
August 2023 by Patricia Rossa
Good place to go for what you need or looking for they have different things and a good value
August 2023 by John Czyrt
Go here all the time for my DIY stuff including tools. Friendly staff as well very helpful.
August 2023 by elaine dalrymple
Easy access, plenty parking space. Great displays and prices reasonable
August 2023 by Simon Smith
Admittedly, it has good variety of stock, everything you need, but prices on some tools/timber/paints, etc are too high. Or maybe it's just me!
