September 2023 by Katie Macaulay
I'm sorry that I have to write this but the service has really gone down hill over the last few years. The staff are lovely but always a drama of some sort with order and takes way longer than it should. Gone are the days you'd pop in get your order with no drama or have to come back to get the rest of it and not wait 30mins or more. It really was a good place but not anymore. We've moved and what a difference.
May 2023 by Stewart MacDonald
No-one ever answers the phone number that is printed on their prescription packaging. 3 days and 20 attempts and still no reply.
April 2023 by Claire O'Brien
Unfortunately, this chemist has really gone downhill.Not sure if change of staff, management.When you go in, no one acknowledges you whatsoever.Stood in a queue for 15 mins with not one staff member acknowledgeing anyone.The staff appear to avoid eye contact.Two people left whilst I was waiting, one elderly struggling with two sticks.There are zero tolerance signs by desk which makes me wonder if there have been any recent incidents.A simple 'Hello, we are a bit busy at the moment and will get to you as soon as we can.' goes a long way to alleviate any tension.They should also offer more chairs for people to sit on in other parts of shop if expected to queue.There is a new, young girl who I have to say was very friendly when I got served.I am writing this review as this has now happened a few times.
February 2023 by cindy mackay
Worst pharmacy I have ever been in, I have been collecting my dads prescriptions for the last couple of months and that?s only if I?m lucky, never seem to have it all, prescriptions not ready, can?t find prescription and I must have collected it as it?s not here!!! I honestly can say that I really really dread going in there if you are feeling ok going in you can guarantee you will be feeling Unwell by the time you get out, it is a very stressful procedure to pickup your medicines. So much staff behind the counter who never acknowledge you, kept me waiting 35mins before I was served and that was with just one person in front of me who told me he had been waiting for over half an hour, I had to wait another 10min before they found my prescription and the phone constantly ringing but no one answers it. It?s a complete joke
February 2023 by Carol Johnson
Friendly knowledgeable staff which is the important bit, but the shop is grubby and they could do with looking with fresh eyes at old tattered posters and tape residue etc
January 2023 by Liam Paterson
The staff are lovely people but the service is shocking. Currently my wife is standing in the shop as I got a text saying our prescription is ready to be collected, and the staff member said to my wife it is not ready why send a text saying it's ready? The time wait is shocking I understand it's busy, but surely the text messages saying your prescription is ready means it goes faster well sadly it hasn't. Really need to improve on speed
January 2023 by Jill MacLeod
Wouldn?t even give Culloden pharmacy one star. Have changed myself and husband?s prescription to Cradlehall. Staff are fantastic, service is efficient and prescription always ready on time. No standing about being ignored for at least half an hour.
January 2023 by Donna Brown
Every time I go and collect prescriptions that I ordered a week before?they are never ready. And after waiting for a long time I am always told that there are items that are still not in stock! And I always try and phone beforehand I?m told that the prescriptions are all ready to collect. I?ve noticed that the staff hardly ever answer the phone and they all gather at the back as if they don?t want to deal with their customers. I have had these same comments made to me by others and it?s been like this for years. Even before Covid.
January 2023 by David Reid
Terrible, rude service, when they do eventually acknowledge you are there. Loads of staff but they completely ignore customers any time I'm in. Awful place. Thankfully, there are plenty other pharmacies in town so I go elsewhere, where my custom is appreciated.
September 2022 by Trig Trigger
I do not think the Employee's at this establishment are given enough credit for the outstanding work ethics they hold.I hope Rowlands see the Culloden branch as ambassadors for their chain and a shining light for the quality of service they provide .Finally, If you are a "walk in" then rest assured you will be given the best of service . If you are local / regular then let's give these guys the gratitude they deserve for literally keeping some of us on the road through day to day life .T . Stiles
February 2022 by Harvey Wilson
Absolutely shocking service.Since all the old staff have left the place is a shambles.I just spent 15 minutes while one of the staff looked for my prescription.Then got told that they are just making it up(was ordered last Friday).Some young pharmacist told me that it takes a week from when I order it at surgery for them to make it up.I told him I wasn?t happy and he just laughed and walked away.
January 2022 by Chris lumox
I've used this pharmacy a few times over the last few years and always found the staff to be polite, pleasant and very helpful and always seem happy to advise with any queries I've had
August 2021 by Andrew McKay
I'm updating this review after giving the benefit of the doubt. Customer service is *terrible*, staff won't even acknowledge you and say they'll be with you soon, just leave you waiting in silence as they do other things. Very uncomfortable.Really, really slow, even when there is no queue, have used this pharmacy several times and every time there's a delay or some confusion, even if I call ahead to confirm my prescription is ready. Customer service is also pretty poor, customers are not acknowledged when they enter, no apologies for keeping people waiting. Poor in every regard other than they've dispensed the right thing so far.
July 2021 by Colin ?Milkshakemonster? Begg
All the staff are doing a great job in a very difficult time.The difficult time is over now and Rowlands Pharmacy in Culloden is a shambles.The system that they work to is hit or miss if your going to get your meds.There was either a computer cliche or they handed over my meds to a complete stranger which is quite worrying as the painkillers were opuim based.I have changed to another pharmacey .Look at the ratings Rowlands get on Trustpilot.
March 2021 by Heatheranne
As I say close an have to go to the pharmacy alot I have made good relationships with the staff. Very helpful. Professional and work really well under pressure, no matter how busy they are they will always make time for you if you need help. Plus they genuinely care about what your needs are an are very polite/well mannered.
