February 2024 by Mrs Elspeth Gimson
Great attention and helpful staff, very knowledgeable explained all options and helped with purchase of new phone. Staff working as a team. Can't praise Vodafone service enough. Thank You.
November 2023 by Janine Hyslop
Disappointing to say the least very poor customer care, obviously couldn't be bothered dealing with customers today, noticed similar attitude before with 2 of the male assistants the one today very dismissive unhelpful attitude won't be back unless it changes been with vodafone over 20 years treated like an inconvenience very disrepectful didnt explain properly made me feel stupid its not on. However the man that dealt with me last time had 100 percent quality helpful attitude difference was night and day he was the manager from Elgin and was helping out. Also the young manager that was there a few months back was helpful and friendly.He wasn't there today.
October 2023 by Morag McDonald
Despite saying online that the Inverness store is open from 11am on Sundays the store is currently closed with no information as to when it might actually open. We have travelled 20 miles to get here. Not impressed.
October 2023 by Lisa Gordon
Just arrived at your Inverness store only to find it closed despite it saying online it should be open
September 2023 by Kenneth Morrison
Couldn't speak to store itself had troll through automated system and that stupid Tobi ridiculous
August 2023 by ELIZABETH BLAIR
First assistant helpful and excellent but slow process because of Vodafone's computer system. 5 Stars for him. Returning after credit check completed to different assistant .... very different experience. I was very close to walking out because of his attitude but couldn't face having to start all over again. 0 stars
May 2023 by Tom Pendreigh
I have asked for my separate plans to be all housed under the same account. It has taken months to get this sorted ....and its is still not sorted. Overcharges and lack of personal contact. TOBI is just a complete waste of time. I have spent hours on the computer but so little time speaking to a person. Its worth looking elsewhere for a provider with a decent service and one where you get a chance to speak to a person who a) speaks the same language or is legible, b) understands the issue with a minimum basic knowledge of the product, c) does what they say they are going to do.
April 2023 by Diane Laird
Getting connected to Vodafone Internet was a nightmare supposed to be install on 22nd march city fiber canceled I was left with no Internet (and I am disabled )till 8 Feb I was however compensated £5.25 per day and given £73.50which seems to have disappeared as they have taken £22 today for my phone charges my Internet is £21 per month pretty sure there should be £30 left someone cant count they never offered a phone number to call and iv been using tobi there Roborough taking hours to try resolve anything leaving me frustrated and angry so far service has been a nightmare having to reset and also having an engineer look into it
February 2023 by John Hamilton
Excellent service, I will be using their service when my contract is finished with BT. The young lady I spock to excellent.
February 2023 by Christine Whyte
Good service
January 2023 by Ann Alexander
Good experience assistant friendly and knew her stuff think name Stacey.
November 2022 by Alex B
Unfortunately i did not get the name of the young girl that sorted my issue but she was professional and efficient! Excellent customer service. I walked in there irate after wasting 1 hour in a call with customer support and 2 h on the webchat.She calmed me down and solved my issue within 10 minutes. Thank you!
July 2022 by Andy Thomson
Excellent customer service. Sam the store manager was was brilliant couldn't of been more helpful ***** from me
June 2022 by Ludmila Fortes
I was there looking for a new phone and the staff are very good in their job, very useful and niccer.
April 2022 by Gary Brunker
Great staff
