November 2022 by Richie Ferguson
Always a warm and pleasant experience in this bank the staff are very welcoming at all times
June 2022 by Jan Gorman
I had a terrible experience in the same bank in Kilmarnock, awful. The next day I went into the Irvine branch and what a delight my visit was, even with my 3 year old grandson. The staff were all very well dressed in their uniforms and very welcoming. The girls not attending to my request were charming to my active and inquisitive grandson and the girl assisting me couldn't have been more helpful. This was a complete contrast to the bank in Kilmarnock where I felt most unwelcome. They should take a walk into the Irvine branch and take some notes on customer care.Thanks again girl's for helping me with all my tasks on that day. It was a pleasure
March 2022 by Mac Oben
Very surprised to see this bank has majority negative reviews. They were nothing but a pleasure to deal with today. We were seen to by a lovely girl, didn't catch her name, she was following covid protocol very strictly, with both face shield and mask, she even wiped the machine down for us before we used it, she was very informative and helpful, particular patient with us as we were struggling to pay money into the machine.We were made to feel comfortable whilst banking which can be somewhat stressful when handling money.
November 2021 by Thomas Sorley
An absolute disaster, called requesting information re switching account and the useless person I spoke to said he would pass me through to the dedicated switching team which turned out to be an automatedmessage repeating the same thing over and over. Is it a wonder why this country is in a complete mess.
October 2021 by Darren Mcshane
Closed on a Saturday, which is really handy for us people who work through the week!
July 2021 by Michael Joseph
Very surprised to see this bank has majority negative reviews. They were nothing but a pleasure to deal with today. We were seen to by a lovely girl, didn't catch her name, she was following covid protocol very strictly, with both face shield and mask, she even wiped the machine down for us before we used it, she was very informative and helpful, particular patient with us as we were struggling to pay money into the machine.We were made to feel comfortable whilst banking which can be somewhat stressful when handling money.
July 2021 by Jamie
Always friendly staff pleasant and attentive. Have to queue sometimes but if you don't want to then there are other options available. Digital banking is good and the app works well. Great branch great staff, no complaints from means will continue to use.
July 2021 by Mikey Shew
Staff are very polite. Service is good n waiting times are short
May 2021 by A B
Very surprised to see this bank has majority negative reviews. They were nothing but a pleasure to deal with today. We were seen to by a lovely girl, didn't catch her name, she was following covid protocol very strictly, with both face shield and mask, she even wiped the machine down for us before we used it, she was very informative and helpful, particular patient with us as we were struggling to pay money into the machine.\\nWe were made to feel comfortable whilst banking which can be somewhat stressful when handling money.
April 2019 by Gordon Allan
Always qued out the door due to computer freezing and having to resign in. Why have 3 teller positions and only ever 1 serving while other members of staff seem to wander about. Customer service should be paramount and with banks closing all over the country you feel that service should be high on the agenda for I ensure the same thing does not happen here!
March 2019 by Ross Porter
No complaints with anything it usually works well for me when I go in, staff are very friendly and helpful
December 2018 by Davie Mcmurray
Actually lost count the amount of times i have had to walk out of this branch it is always cued out the door went to use machine to pay in £500 its getting serviced tried to pay at counter told to use machine so i can get a pay in slip had to wait twenty minutes for the machine then there's the cue for the counter you just can,t win . need to find a better bank only gave one star so i could review .
October 2018 by John Macfarlane
Fantastic service.Helpful staff.Never have to wait more than 5 mins.
October 2018 by Tony Osborne
Min'£2000 pay in for business customer is not RBS rules. Service was very very slow. Will use other branches in future.
