December 2023 by Marie Campbell
This is now my 3rd visit over the last 3 days and the language and attitude from staff is a joke. I have asked for assistance and sent all over the shop. I was told they don't sell 2 different items even though I have just seen they do and there website says they do. Staff refuse to assist and spoken to badly if you dare ask for assistance.
October 2023 by Alison Moran
Went in to buy De Walt power tools which was on offer online but there wasn't any on the shelf, ticket said to ask a member of staff for help. We asked a worker called Alan for help, he was so disinterested, told us to search the shelves or ask at the till for help. I was really annoyed as he just fobbed us off because he couldn't be bothered. We did get what we came for after another member of staff at the till helped us. She was so helpful, about the guarantee and explained about the B&Q club card which we have now registered.
October 2023 by Linda Gray
Bought a kitchen from Kilmarnock B&q and was impressed with how quickly it was delivered. A big thank you to Michelle Milligan who is a top notch kitchen consultant. Can?t thank her enough for the time she spent with both me and hubby planning our kitchen. Credit to B&Q. Got a great deal and the kitchen looks fabulous. Thanks to the guys who delivered the kitchen with due care and attention.
September 2023 by Pip Puppy
Brilliant store, the staff are amazing, nothing is too much bother. Love shopping there
September 2023 by lokesh Addagalla
nice store. and well organised store
September 2023 by Phil Molyneux
Don't like the self check outs, might as well shop on line.
August 2023 by Gibby Williamson
Did not have the 2 items I wanted and Darnley store only had 1 so could not deliver. Ayr store had 4 items but you cannot get delivery from them
August 2023 by Andy
Everyone has shopped at B&Q at some point for everything you need for household upkeep and repair.Kilmarnock also has an extensive garden centre area, which is kept well stocked.Prices,, like everywhere else have increased recently.Overall it's a decent sized unit, and staff are as helpful as their knowledge allows.
August 2023 by yvonne corbett
Absolutely 1st class service from Sandra and ErinL both these 2 members of staff customer service were excellent found what a was looking for friendly n helpful. A credit to your store
June 2023 by David Cranson
Good staff, helpful. Directed to and found what we're looking for. Not too expensive.
June 2023 by Sean W
Really good garden selection and at decent prices. Have always found the staff to be helpful when you need it and able to advise
June 2023 by Morag McCall
Good selection of outdoor plants and shrubs with a reduced section which proved very forturious for my daughter as she got a good selection of 'bargains'
June 2023 by Gayle Keenan
Decent enough stock but sometimes really hard to find a member of staff to help you.
June 2023 by Una McDonald
Very helpful staff.great selection of DIY products.and plants.
June 2023 by Elizabeth Young
B&Q fine but as leaving could not see painting on riad re exit-no entry-arrows showing correct way -therefore another customer having road rage- nit a great experience -put me off for future visits if I go again-highly unlikely-just upset me. There are other industrial estates and shops I could go to .... no wonder people opt for online shopping.
