January 2024 by Sheila Nicol
Good service and food good . Not to busy and could hold a conversation without raising your voice . Would go
January 2024 by Ebony Rae
Slow service but once ordered food came fast, clean, tidied, freshly made, homemade chips. Would recommend. Irn Bru isn?t on the menu but they do have it in stock.Dietary restrictions: Before being seated you are asked of any allergies.Parking: Plenty of parking spaces.
January 2024 by Scottish-Hidden-Gems
First time in here since it changed from brewers fayre, we visited on a Sunday night, the service wasn't great, we waited ages for our order to be taken, the food was alright but not worth the price they charge.Portions were good but the food definitely nothing like brewers fayre.The chips were horrible, no tomato in the burger, etc.If I were to return I would only visit when the weekday offer is on, as its not worth full price.This is NOT good value for money!
December 2023 by Colin Resd
Excellent food, very tasty, great staff, very nice
December 2023 by Valerie Moody
Just back waited forever for food even though it wasn't busy food dreadful grandaughters burger
December 2023 by Izzi Turner
The staff were friendly and helpful. Took our initial order quickly and the food came quickly too and was quite nice. However when clearing starters they took the used cutlery but didn't provide more for the main courses, we had to ask. We ordered, in the main, from the Boxing Day menu and enjoyed it(I found the roast potatoes very soft but no one else minded). Extra gravy was provided when we asked, which was nice. However it took some time for the dishes to be cleared and we had to attract someone's attention and were given the desserts menu. Dessert was good too. The disappointment came when I went to pay. I'd booked in large part because I know they have a 25% discount for Blue Light Card holders, but was told, when I produced mine, that it did not apply to the Boxing Day menu. Ouch. We would have booked closer to home if that had been clear. Shame, because everything else was fine.
December 2023 by gary marshall
The food was ok, nothing special. Overpriced for what it was. Decent Christmas menu. Nice helpful staff.
December 2023 by Sophie Conway
Went for family lunch. Staff was kid and helpful. Food was great and it was still hot when it came
December 2023 by KMac
Took the kids as part of a night out and we will never be back, we waited forever to be served despite being allocated a server, she was harassed and appeared anxious with no ability to communicate, the food was from the Xmas menu and was just thrown on the plate and churned out, it was y great either we gave up by the time it came to ordering a third course due to the length of time we had to wait. The whole experience was one of the worst we?ve ever experienced and we eat out regularly.
December 2023 by Gordon Gibb
I enjoyed the food, wife didnt (very fussy) she complained that the mushrooms were out of a tin black pudding was soggy, I enjoyed the food although I done eat mushrooms.
December 2023 by Bethan Mathieson
The staff let the side down. As another customer said to me tonight, the staff are more interested in chatting to the men drinking at the bar than checking on the diners in the restaurant.The whole thing is poor, from start to finish.We have stayed at the Kilmarnock Premier Inn several times but each time we use the the cotton Mill Cookhouse, it is worse than the time before.The food is the lowest level of acceptability and never is anything more.It was quiet in there tonight. There is no excuse for their lack of attention. There was a keen young lady who is very new there, if it hadn't been for her, we would have walked out. She saved the day and showed great potential my husband said and he has been a catering manager for over 30 years.We are not going back. Enough is enough.It will be Ayr from now on.
November 2023 by Robert McCaighy
We had a lovely tasty meal this evening with good efficient service.
November 2023 by David F
Delicious food and good choice of dishes. Would recommend.
November 2023 by Anne Simeon
Lovely meal. Only 2 staff serving and they were excellent..despite it being busy. First time here but will def go back.
October 2023 by Christopher Foster
Visited on my own as staying in the hotel next door. Service was friendly and attentive without being overbearing. Food was very good. Everything I want from a pub connected to a hotel to be honest.
