January 2024 by Alexander Moffatt
Ordered a latte going through the drive thru left the drive thru and had a drink of the latte and it was cold, now I visit various McDonald's up and down the country and they are good at getting the staff to make continuous latte's as the shop gets busy and so when your meal is ready then your latte's cold. So I had to go back and get my latte changed and I wasn't very happy with the shop wasting my time.
January 2024 by Sara Donnachie
One of the I think managers as didn't have same uniform on as rest she had bleached blond hair with black roots no name badge was rude I was missing an item and she just threw the item at me no apology said have this as its a spare which it was probably mine in the first place. Whilst in the que she was speaking to a staff member extremely rude and pointing her finger at him very unprofessional.Thus was on Saturday 6th Jan at around 8.30pm
December 2023 by Lorna Cowan
Staff are always welcoming and friendly which makes it such a pleasant
December 2023 by PaulyT
Standard McDonald's, only got a Oreo mcflurry drive thru. Ice cream was a bit too creamy than it usually is and not much ice.Parking: Went about 9pm and there were about half the carpark spaces.
December 2023 by Amanda Noble
Everything I come here there is something wrong with my order. Some things missing or half cooked chips. Very disappointing every visit recently ?
October 2023 by Liz Stewart
If you want a lovely friendly atmosphere and piping hot food then I'd definitely recommend this McDonald's, the staff are a lovely breath of fresh air they're always making sure the place is clean and tidy, nothing is a bother to them and if your having difficulty using the app they gladly help you out, they are especially good with kids giving them paper and crayons to keep them occupied while waiting for their meal this is how a fast food restaurant should be run not like most we've tried.
October 2023 by Christopher Mclean
They can never get an order right! The past 6 times I have been there . I do mean 6 times! They have forgotten something . I have collected once my wife drive through 3 times and other 2 was delivered and always something missing. Cheese burgers wrong size of fries.
October 2023 by bill Davidson
HYGIENE PROTOCOLS EXTREMELY POOR.The local authorities have been contacted in relation to the restaurant serving food and not providing hygiene products for the consumer whilst on the premises.I visited the restaurant in Kilmarnock on the morning of 06/10/23 at 11am and went to the male toilet. After going into one of the cubicles where one of the toilet seats lids was covered in excrement and fluids on the floor, and the other toilet within the other cubicle the toilet rim at the top was also covered in excrement as well.There was no rota on the doors to determine when the toilets were last cleaned, whereby McDonalds state that "we have a dedicated team of trained customer cares staff who clean the toilets every 30 minutes throughout the day and every 15 minutes during busy periods. The toilets were clearly not cleaned on a regular basis as outlined above.Both cubicles within the Male toilets had no toilet rolls to hygienically clean myself.I had no choice to go into the disabled toilets to discover there was no toilet paper in there as well. After approaching the door at the kitchen where several staff members visibly so me standing there for 2-3 minutes only did then one of the staff approach the door where I explained the hygiene of the toilets were despicable and that there was no toilet paper in either the gents toilets and disabled toilets. At that moment in time I was unable to hygienically clean myself.One of the staff members then proceeded to tell his colleague that he was aware "that there was no big toilet rolls in the restaurant".I found it astonishing that staff members are aware that there were no big toilet rolls but never addressed the issue making sure the appropriate hygiene products are in place for the customers whilst still serving customers.The humiliation that I experienced whereby standing in a restaurant not being able to adequately clean myself because of the restaurants failings on so many levels to implement the highest standards of hygiene and cleanliness required by a global brand serving food.McDonalds prides itself on food hygiene and cleanliness and with us just coming out of a pandemic and approaching winter months where the risk of infection and diseases can spread more easily I am astonished how this could happen in a world renowned establishment serving food.The restaurant failed to understand the humiliation I experienced although admitting to there failings on so many levels.
October 2023 by Atul
Usual McDonald's. The toilets were exceptionally clean. Very happy. Well done to the team.
October 2023 by Chris Robe
Very efficient restaurant, good service, good food, cheerie personalities. Very Good.
September 2023 by Leanne Collins
I wait for big tasty burgers coming out all year round and was completely disappointed last night. I don't like the tasty burger but get the sauce added to a plain quarter pounder meal with cheese I was told at the drive through that it's there policy they cant put the sauce on another burger the boy would get in to trouble if he asked them to do this, I then asked if I could just buy some sauce and that wasn't aloud either. I don't see why this could be a problem when you can change anything else. Why is big tasty sauce only aloud on big tastys????? I'm truly disappointed and upset at McDonald's they had no compassion for how hangry I was after my 12 hour shift I was gutted and really upset ??
September 2023 by Danny B
Wouldn't normally write a review but when your spending 30 + pound on 3 kids meals and 2 adults and constantly missing items is disgraceful. Again today I ordered a big tasty meal at 8.99 which just wasn't even there I got a plain hamburger at 1.10 instead. Absolute joke. Either kids toys or items are missing and for a hungry wain isn't easy to deal with. Either train your staff to actually read orders or if your mega busy then get real staff to help. This has happened 5 times ina. Row and counting now. Scandalous won't be ordering again.
September 2023 by Jim Agnew
I have Macdonald?s once per year an fell sick afterwardsIt?s a conveyer belt of mushCoffees are 9/10 - food is -10/10
September 2023 by John Boyd
Can be busy but rarely get order wrong and best in Ayrshire. Staff is always helpful.
September 2023 by Kenneth Thirlwell
Realy needed that been driving all day so good you can rely on McDonald'
