Today I used this branch for the very first time. The staff by the main entrance were lovely and welcoming, and the young man at the teller desk who helped me with a detailed cash withdrawal could not have been more helpful. Excellent staff training excellent customer service and definitely deserves 5stars Keep up the good... read full comment
September 2022
Lovely friendly girls behind the counter... but the bank is going to the dogs with no manager there. In the good old days we had a manager in suite that knew all the local businesses.... now you need to phone and chat to someone that has no idea who you are, and if you're lucky you'll get British person in the UK. if... read full comment
September 2022
I have just queued for 40 minutes and that is normal for this branch. For a branch of this size to only have two tellers is beyond a joke. Please, there is plenty of room, put another desk in.
Welcome to Royal Bank of Scotland Kilmarnock. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. We are committed to serving communities and putting the interests of customers first. If you have any banking queries our staff are ready to help you in branch, or you can find out more by visiting our website.
