October 2023 by Road Runs
Benson for Beds!Good place to look for beds annnd mattresses.Great service from Caroline the advisor.Wide range of beds and mattresses on show.
December 2022 by Nicola Paton (Nikki)
Vivienne was amazing. Made the process of buying a mattress so easy. Explained everything from the technology in the mattress to the details of the Financial agreement professionally and friendly. Never thought I'd have fun buying a mattress! Thank you!
December 2022 by Ronald Mckenzie
Staff were friendly and very helpful step daughter went in to buy a bed and mattress and me and the wife ended up buying a bed and a head board too
September 2022 by Julie and Scott
We visited the store in Kirkcaldy yesterday where we met Vivienne on entering. She was a breath of fresh air and knew exactly what we were wanted after a short discussion. We had spoken to her once before in the old store but this was a delight to visit the new store which was bright and airy. Vivienne let us wander round before coming to help us. We picked the most amazing bed from the clearance section and even managed to get it delivered today. We can?t thank Vivienne enough for all her help. She is the most genuine salesperson we have ever met. Thank you for all your help. We know where to come if we need a new bed for our spare room. Will definitely recommend to family and friends.
July 2022 by Leeanne Laing
Visited today to purchase new mattresses and we were welcomed by Vivienne who was excellent from start to finish. She was attentive and helpful and we left feeling extremely pleased with our our purchase and customer service. Will definitely be back again x
July 2022 by Fiona Washington
Mark was very knowledgeable, friendly, and spent considerable time explaining the benefits of various mattresses. I revisited and purchased a mattress and sumptuous pillows and am delighted with my purchases. It certainly was a good experience and I would recommend Benson for Beds to everyone. The new Kirkcaldy store at the retail park is definitely worth a visit.
June 2022 by Erika Morrow
I went to have a look at the new shop. Marc showed me around and made me feel so welcome, looking forward to getting a nice new mattress.
May 2022 by Joe Lumley
Unfortunately Adam is no longer there but he was superb! This was the first time of me buying my own bed and he was very helpful, took his time with us and eventually we found the perfect bed for us. We got a 4 drawer, divan bed with kingsize medium mattress which is perfect for me being arthritic. Delivery is always expected with 4/5 weeks but mine took 3 weeks and arrived within 3 and the delivery folks were friendly and lovely. I?ve also ordered one for my grandmother which arrived next Wednesday. Would highly recommend
February 2022 by Mark Little
Excellent experience! I always hate it when the salesperson follows you around, especially when buying a personal thing like a bed. The salesman Marc let us know he was around and if we needed help he was available and then let us get on with trying out the mattresses for ourselves. Once we did ask for assistance he was very knowledgeable and not pushy at all. We decided on one we liked and said we would nip for a coffee and think about it. Marc was pleasant and didn't try and give us the hard "don't leave the store" pitch, after a wee chat we went back and ordered. Very pleased with the service, choice and competitive prices. Highly recommended! Now looking forward to the delivery of our new mattress.
December 2021 by Chloe Maxwell
Vivienne was absolutely lovely. She couldn't have done more for us, she was very helpful and knowledgeable. Her first recommendation was the mattress we actually purchased. The only thing that stopped it from being a 5 stars, is that we were told it would be a quick delivery when we were looking around but it is actually 7 weeks away. We since saw an advert for the same mattress we purchased and it says 7 day delivery, so a little disappointed in that but looking forward to recieving the goods in January!
December 2021 by Ali Gorman
My wife daughter and I along with the young boy we look after visited Bensons for beds in Kirkcaldy on Sunday to buy our daughter a new bed frame and a mattress. George and Vivienne left us to have a look before asking if they could help. George showed us various beds and never complained about going up and down the stairs several times so my daughter could compare the various mattresses. Vivienne lightened the load by distracting the wee boys attention allowing us time to choose the perfect mattresses and bed frame. Nothing was a problem and they both went out of their way to ensure my daughter was happy with what she had chosen. I would thoroughly recommend George and Vivienne for their friendly attitude and knowledge. If only everyone who deals with customers could be as customer focussed shopping would be a pleasure. Thanks again for your exemplary service.
November 2021 by Darren M
Bed only lasted a few years before it started to dip at the ends, the full length of the bed (both sides). Should be covered under the 5 year guarantee but they didn't want to hear it. I sent photos showing the scale of the dip and they already had a generic response ready.For the money they charge the bed frames should last a lot longer.Edit: If they message you on here and appear helpful, it's just to make themselves look better publicly. They won't actually help youEdit 2: Bensons sent somebody who confirmed it was a manufacturer fault and offered to replace the base. 2 weeks ago. Now they've stopped replying to emails. No point phoning them either because customer service is always busy. No problems getting through to sales though. Shocking service.
October 2021 by samantha stanton
Was in the Bensos for beds in Kirkcaldy yesterday and the staff couldn't have been nicer.My husband has a very bad back and the manager of the store was so helpful on what would suit his back mattress wise and Found a perfect mattress and bed Frame that suite both of us perfectly.So helpful and very knowledgeable wouldn't shop anywhere else for our bed10/10 ??
September 2019 by Phil Glancey
Service was good at first but then it cos down hill when they get Ur money manager is a joke
September 2019 by Barry Lyall
They will take your money from you but they wonâ??t help you if you have a problem. After eight months we still donâ??t have the bed we ordered. The first mattress was dragged through the mud. After waiting a month for a replacement, they sent us the same mattress that had been through the mud and they then â??lostâ?? our headboard. After another month we received our headboard and a mattress with a hole in it. Our most recent mattress delivery ended with a large fire in front of our house as the delivery lorry went up in flames. No calls from Bensons for Beds to follow up about the incident. A long wait time anytime you try to call the call centre to get through to unsympathetic and poorly trained staff. The staff in the shop say that there is nothing they can do to help us. Stay away from this inept and incompetent company.
