February 2024 by Mark Todd
Coin machine out of order more than actually working
November 2023 by Jax Earl
Very helpful friendly staff
October 2023 by Bruce Anderson
Was at the cash point but when I use the bank the staff are always friendly and very helpful
May 2023 by Charlie Smith
The staff are great but not the long wait needs more staff
January 2023 by Robert Patrick Wilkie
Easy people to deal with
January 2023 by A Cunningham
Very slow service
October 2022 by bri skirving
Always slow in que and if your using the machine to cash change get there early
May 2022 by William Penman
Good parking at Kirkcaldy branch really helpful staff
April 2022 by Matt Detering
You close all the banks and then you stop opening on a Saturday. Close the branch at 4:30 during the week. The only time I can go to the bank is on a day off and when I finally make it to the bank there is a massive queue because there are 1-2 members of staff. At the desks. I'll be looking for another high street bank
December 2021 by Dead speak
Checked the banks website on Sat to check it was open, it was. so popped up to close my father's account only to get there and the whole place is being painted... hate having to walk from one end of the town to another for nothing only to do it again the following mon ?
December 2021 by Barry Cassidy
What kind of bank is this nowadays covid central one desk on with 20 odd punters in a queue seriously thinking of closing my accounts and going elsewhere absolute disgrace.
July 2021 by Allan Hyde
I have been locked out of my account now for several days. Bank has been contacted but staff although pleasant have not been able to resolve. All I wanted to do was change my phone number but system does not allow you to edit details easily despite putting in your security measures. I've had all the activation codes etc but am still locked out. Today I'm so frustrated I'm seriously thinking of changing banks. There systems appear to be so complicated and untrustworthy of the customers trying to do their routine banking. Not a happy person with their service or lack of it this morning.
July 2021 by Ron Cairns
Went into RBS Kirkcaldy, the very pleasant young girl at the door dishing out the hand sanitizer was very pleasant. I explained my situation to her and she pointed me out to the que to wait for a free member of staff to deal with me. At 11:00 hours approximately I was called forward by the young lass at the second desk to whom I explained my situation and presented a piece of paper with details of my transaction.She then went on to a long speech about how this can be done ?online? so I picked up my piece of paper and left the bank. I am 74 years old and I have been with RBS since 1974/75. I?m just a wee bit rusty when it comes to computers/iPhones and I thought it would be nice to go along and see if the nice helpful staff can assist me with my transaction. Bitterly disappointed with that wee lass?s attitude so I will now sit at home and see if I can work out how to send more than my daily limit. Maybe it?s time to change my bank.Regards from a grumpy old military veteranRon Cairns
July 2021 by S
Most staff are excellent whilst a few are above themselves. I personally would not bank here as always ques, slow to get served and not a great deal of parking spaces.
January 2021 by Elizabeth Kell
Excellent customer service.
