February 2024 by Non Specified
Good customer initial contact.Always willing to give support and advice
October 2023 by chelsey Montgomery
Very happy with the customer service received at the Kirkcaldy store by both Alison and Charlie.On our first visit we dealt with Alison and she was very helpful in showing us different couches in varying colours and materials. Then, when we returned, we spoke with Charlie and she processed our order. Both Alison and Charlie were very thorough and listened to what we wanted.The setup of the showroom was excellent too! Lovely areas set up with great decor and accessories!We can't wait for our sofa to arrive! ?
October 2023 by Elaine Taylor
Outstanding staff and service.Having just started looking for a new sofa, this was the first stop. Alison greeted us at the door, listened to what we were looking for, directed us to examples, and explained that variations could be found on the back of the tickets. We were then given space and time to browse at our leisure, knowing that she was there if we had any questions.It?s important to note that I had my 15 week old, fully breastfed, son with me, and when he woke needing to be fed, I was invited to take advantage of any one of the displays and make myself comfortable. Not only that, Alison offered and provided refreshments to both my mum and I, while I was nursing. Bliss. The baby changing area is also beautifully clean and spacious.Overall an absolutely top tier service from Alison at Sofology, Kirkcaldy. Thank you for such a great experience, and the understanding that sofa shopping is a process! Looking forward to going back.
May 2023 by Louise Crabb
Good selection of sofas. Lots of info on options available. Really helpful staff.
April 2023 by Abi Johnson
Beautiful store, helpful staff, gorgeous products, 0% ifc
January 2023 by Fraser Harrison
Great place to browse with no pressure to buy, just lots or advice when asked for from the friendly and knowledgeable staff, and great products too
October 2022 by Rebecca Grice
The service that my family and I received at sofology Kirkcaldy today was outstanding. From the moment we sat down on a sofa we were treated with respect and kindness. Alison and the rest of the team were knowledgeable and enthusiastic about the products on offer and were happy to help us find the right fit for us.Even more impressive was that Alison remembered my family and I from a previous visit.The team were incredibly understanding and helpful with my son who has autism and this acceptance and kindness really was appreciated.My mother was also with us and the team went above and beyond to help her find a set up for her living room aswell.It did not feel like a forced sales experience it was more like a comfortable conversation with friends. Couldn?t recommend it more.
October 2022 by sobia saghir
We have been served in the most excellent way by Ethan at Kirkcaldy Sofology. It was an amazing experience. Loved the Sofas. Customer service was above average.
October 2022 by Kelly Davidson
Outstanding service from Alison and the store manager, my dog was even allowed in to the store where he was given water and able to sit on the sofa we were looking to purchase. Staff went above and beyond :)
October 2022 by Ian Oliphant
In the store on Tuesday 6/9/22 and I ordered a sofa. First class service from Ethan.
October 2022 by Andrea Mellon
Excellent choice, helpful staff, not pushy, but knowledgeable and attentive.
September 2022 by Angie Hughes
Great service today, thanks to Ethan for all his help and advice.. Got the sofa we wanted.. ????
September 2022 by 19FH
Great place to browse with no pressure to buy, just lots or advice when asked for from the friendly and knowledgeable staff, and great products too
September 2022 by Steven Page
Some of the sofa's look cheap, but still a few nice ones and some good deals.
August 2022 by Alan Hunter
Having just returned from this store I am amazed at some of the below reviews. When you enter the store you receive a warm friendly greeting and are left to take a look around without being pestered every few minutes and as soon as you require help the staff are knowledgeable and friendly. We bought a sofa and our sales assistant or Sofologist Emma was brilliant explaining all our option at every step of the process. Well done Sofology Kirkcaldy.
