April 2023 by Guy Sutherland
Brilliant team.
August 2021 by Fay McBride
Very friendly and helpful staff.
July 2021 by Le Bleus
Excellent service. They didn't have what we wanted in stock but checked the stock in other stores to find it. They reserved our item for us. Friendly, helpful staff. A pleasureable shopping experience.
September 2020 by G T
Staff are seriously lacking in customer service training. We went in last night and were completely ignored by two members of staff who were far too busy having a chat to their mates and had their phones out too. Also using language which was completely inappropriate for a customer to hear.Sale lost to another sports shop and will not be returning.
September 2020 by Louise Scobbie
Dissatisfaction at the service I recieved today
September 2020 by Brian Duffie
Friendly helpful staff
July 2020 by A Trowell
Very good customer service. I ordered during the pandemic. (Originally ordered via JD Sports who were the absolute worst and I will never order from them again.)The trainers came in time for my sons birthday and were too small. Emailed them and were very helpful. Advised me that it could take a while to return them due to Covid but extended warranty period so this would be OK. Also advised to take to a store for a quicker refund. We took them to Livingston Footlocker and the staff were amazing and friendly. Very informative and not pushy in the slightest. Also the standard of packaging and product that came from Foot Locker was as good as ordering directly from Nike. When I ordered from JD the boxes were destroyed and the shoes had previous been worn - outside. And they didn't even apologise. I know where I'll go next time I want some new kicks! Added some pics of my sons pairs that we returned.Remember....avoid JD Sports at all costs. They will not allow you to spend a gift card on certain styles if they are being sent directly from the supplier. They have almost zero customer service. And they don't guarantee that the product will be fit for purpose after they ship it to you.Foot Locker - v good.JD - v bad.
June 2018 by Andy Cosgrove
What a horrible experience today honestly customer service horrible.....manager had my son runn8ng about showing him codes because I said something he stated he didn't need to serve us then......i will deffo not be using this shop again
