September 2023 by Tracey Wilson
First time using Kwik Fit Pumpherston and it'll definitely be my garage of choice from now on. Cameron was an absolute gem to deal with. Polite, professional and explained everything in great detail...which is just what a dinosaur that knows nothing about cars needs ?. Thanks a million Cameron, you're a huge asset to Kwik Fit.....oh, and my car's running brilliantly thank you.....Would recommend to anyone xxx
September 2023 by Holly Nuttall
I unexpectedly got a flat tyre and whilst I had been turned away from another Kwik Fit due to being fully booked, I rang up this Kwik Fit and they fit me in within 1.5 hours. The man who spoke to me was super kind and sorted everything out for me quickly. I would also like to say the music choice is amazing and the vocals on the two lads were great. Potentially a career change?
September 2023 by Karen Heelan
I am not good with names. However the guy in the office he was the supervisor, was very helpful, pleasant, and polite. The guy who fitted the tyre possible name Ben was also very pleasant and polite.All in all a good service, great staff. Well done Pumpherston.
September 2023 by Caroline Stapley
Nothing quicker than a Kwik-Fit fitter! Rang ahead but with no appointment as 2 tyre valves had perished and 1 was losing air! Not great mid trip from Mallorca to Livingston and back.. Dale had them done in a jiffy, and Ryan was excellent on the desk and phone.. polite and knowledgeable young men! Thanks so much for getting me back on the road for the next 2,500kms+!!
August 2023 by Steven Oram
I called about an issue with one of my brake discs. They were able to answer my questions over the phone and could see me the same day. When I got there they got to work on my car straight away. I?ve not had any problems or follow up issues. .
August 2023 by Steven Paris
Popped in to get my battery checked. Young lad was very friendly and helpful. Checked my battery and gave me info from the machine. Also prices to get fixed. Fast, friendly, reliable service from start to finish.
August 2023 by Susan
Cameron and Adam were both professional and brilliant from start to finish, Cameron explained everything and watching him constantly answer all the customers questions in a friendly and polite manner I was really impressed, so much so I will definitely be back. This Kwik fit is 20 miles away from my house but it will now be my first choice branch due to these two young men. Adam had me back to on the road with two new tyres in no time at all. 5 stars ??????????
August 2023 by Scott Fulton
Called as had slow puncture and expected delay however agreed appointment 2 hours later, after i finished work . Seen immediately when i turned up. Turns out that slow puncture was actually a problem with a previous garage appointment (not with Kwik Fit) where mechanic had not tightened valve enough and hence air had been escaping. Fixed and checked within 10 minutes. The most surprising bit was the bill - zero!! As a non mechanically minded person, this was fantastic service and I will definitely use them from now on for all car needs.
July 2023 by Greg Dall
Great service, timescale of fitting was bang on, well mannered staff and knowledgeable in what they do. Happy to go back.
July 2023 by John Sneddon
Ryan and Dale worked together to get me back on the road when I was tight for time. Full marks to both of them. Thanks lads very much appreciated. Great friendly and punctual service??I will return.
July 2023 by Stuart Hutson
Amazing service from Cameron and his team. I called the centre yesterday at 4:45pm advising I had a slow puncture due to having a screw in my tyre. I panicking as I was heading off early the next morning on a long drive with my wife and 3 kids (one being a 10wk old). Cameron said they could see me immediately and ensure the tyre was safe for our journey. I went in and within 20-30 minutes, my tyre was repaired and the team were very friendly, professional and supportive.I have not been in a Kwikfit centre in years, however, I was very impressed and will definitely go back simply down to the courtesy, efficiency and professionalism of the team at the Pumpherston branch.Well done ladsThank you. Kwikfit should be proud to have you guys in their squad.
July 2023 by Steven Morrison
Had a slow puncture with one of my back tyres. Customer service was great and polite got seen to very quickly, made appointment to come back later that day. Turned out to be a faulty valve, valve was replaced. Got my van back within 30mins. Excellent service and will definitely use them again.
June 2023 by Steve Battrick
First class service. Had 2 new tyres fitted today at a very competitive price. The young man who fitted them (Ryan) was very friendly and carried out his work with a smile. Wouldn't hesitate to return to this branch in future.
June 2023 by Caroline
An amazing service from Ryan and Dale tonight who managed to repair my tyre when they found a screw in it. Quick and friendly service - and saved me a fortune! They repaired it straight away and I couldn?t have asked for more. Thanks again, I really appreciated your help!
June 2023 by MKA70
I called in today to get a nail removed and feared I'd need a new tyre. I was hoping at best to get a repair, but due to the area the nail was in, it wasn't looking good. Cameron had a look and agreed that the area the nail was in wasn't ideal, so would probably need replacing. He agreed to price match any tyre I had seen with Kwik Fit online, as he only had certain stock in.A couple of minutes later, he came back in and was honest enough to say that the nail hadn't caused any damage and there was no leak. That saved me at least £90 which was an amazing outcome.I was really impressed with the way Cameron took price in the job he was doing, even know he wasn't going to get a sale. Even the smallest of detail, like washing his hands before going to my car was appreciated! Safe to say, when I do end up needing tyres, I will use this garage again! Thanks Cameron!! ?
