March 2024 by Kerry Mullen (ZeldaGirl1995)
What an absolute joke!Unable to collect parcels ready for collection after a missed delivery because its only open for 2 hours a day!So instead you need to hope and pray they then deliver the next day but 9 out if 10 time your waiting 2 days for a redelivery!
February 2024 by Anne Kay
Trying to contact Livingston main post office is a nightmare. Tried as a last resort as online service useless!!!
February 2024 by JOHN ALEXANDER
Only open 8am--10 am therefore no use to anyone.
February 2024 by Wendy Mitchinson
Awaiting a parcel, checked tracking and it said that Royal Mail attempted to deliver, property was inaccessible, I live in a house with very clear access to front or the back doors, and I was home all day, as I had a repair man in as well. Now I need to collect said item and I have no card to show when I turn up to try and collect. It?s a joke, and the fact that attempted deliveries are being falsified, really
January 2024 by Linda
Absolutly useless, waiting for a small package, i get an email to say address was inaccessable, they are holding it and want me to collect it, i could probably lick a few stamps and help them with sorting whilst im there...what a cheek...youd think i lived on the moon.
December 2023 by Ann Vandrill
I tried unsuccessfully to get through to a human to ask about a lost card.My grandaughter card was 5 days late from Winchburgh to Livingston.
October 2023 by Josh Berthon
Opening hours not so great
October 2023 by steve kemp
Terrible opening hours..only open 8am-10am all week..makes it very very difficult to use this facility
October 2023 by Thomas Penman
terrible.. parcels go missing & they don?t give two hoots.
September 2023 by Scott Burgess
Absolute shambles only open for 2 hours per day to pick up parcels doesn't help when delivery's are after 10am and depot is closed.
July 2023 by Moira McElroy
Had a neighbour deliver five letters to my door at 2pm on a Sunday because they seem to not know where I live read the name and address for god sake I've lived here 15 years I even stopped the post woman today and asked did she have any mail for me because I've been expecting something for last five days she told me no she had nothing for me. Three hours later a woman who lives the other end of my street brought the mail I've been waiting on to my door. Thing is it even going to complain to fairbairn office I'm taking it further . Why call to be either ignored or abused by some woman who is nothing more than rude to customers. And so you know if the post woman cant reach my gate she only has to say or use my other door with a lower gate they always seem to get in to stuff a load of junk mail through my door. It's an offence to tamper with the royal mail and stuffing it through the wrong doors is like throwing it in a bin and I intend doing something about this.
July 2023 by Angela McAlpine
I would have given no stars but couldn't comment without one. I have a ring doorbell, it wrang so I clicked on it straight away, by which the man was away, if he had waited long enough ( 10 seconds) he would have been instructed to leave it at the door and I'll get it as soon as I can, my recliner takes a few seconds to recline, this was to save him waiting, it was raining but my front door has a recess so he was sheltered.... I tried talking to him through it as he disappeared around the side of the house, there's no way he wouldn't have heard me, he comes back to put a card through my door so I again spoke to him through it, I thought he had left it with a neighbour, they have just moved in and I wasn't sure of there shifts, that's beside the point. Anyway he had put it in the green bin, I confess to being irritated so I told him I wanted it at the front door in the hope that just maybe he will wait a bit longer next time a lesson to him perhaps. On returning to the front door to put a card through he was very abrupt and totally ignored me walking off down the drive.... grow up boy ? civility costs nothing, he needed a bucket fullOh and I tried calling as well but got no reply does that mean there are a lot of complaints???
July 2023 by Monika S
New opening hours from Mon 10/07/23
June 2023 by Michael Farquhar
Been trying to contact yous all day why have a telephone number that no one answer's ?
May 2023 by Lauren McGeough
Went into this Royal Mail in Livingston to post about 10 pre paid parcels. Put them in a Royal Mail sack that I got from my work literally just to carry the parcels from the car into the building. I was met with the worst customer service I have ever received. The woman working with black hair and glasses refused to take my parcels because they were in a sack, said she would take the two parcels that wasn?t in it but not the rest and when I asked why because I was genuinely confused she was so so cheeky and argumentative to me and I actually asked are you telling me you?re just choosing not to do your job right now and she proudly said yep! I took my parcels to another Royal Mail who took them all no problem without question! If you don?t want to be insulted and have a random woman shout at you, I would avoid this place!! I work in customer service and this woman should not be in a customer facing role
