January 2024 by Kathryn Smith
This was the first time I have had a meal at a Brewers Fabre restaurant, and the experience was very disappointing. I had to repeat myself to the staff member at the bar when ordering drinks. The drink my friend ordered was weak. We both ordered the fish pie and also asked for a side salad. I was not happy that the side salad was covered in a sauce/ dressing when I did not ask for this, nor was I asked if I wanted sauce or dressing on the side salad and it doesn?t state in the menus that the side salad comes with sauce/ dressing. The fish pie my friend and I had lots of creamy sauce, a small amount of fish and very little potato on top. I wondered at one stage if this was a pie or a soup. The portion of peas we both were given was very small and were not very hot.On a plus the continental breakfast was good.
January 2024 by Kirsten McIlroy
If I could have given zero stars I would!Saw festive menu was on, until 31st of December, so booked a table for me and husband whilst away on a mini break. Arrived to a dingy restaurant, but having travelled 20 mins to it decided to give it a shot anyways. Girl who greeted us sat us at table 4 which the booth part is completely broken. We were debating moving when we ordered and husband approached the bar after us sitting and selecting our courses from the festive menu (which is advertised all over the restaurant). He waited in the queue and when he went to order was told the festive menu wasn't running to night. No apology or anything. We chose to leave.Floor was dirty and sticky and the whole place looked ran down!Travelled to the Old Loan's Inn and had an amazing meal! Avoid Monkton Lodge!!
December 2023 by Scott Graham
Good for kids play area but staff are not good at communication, don't know how food comes Carvery was good on the Sunday we went.Kid-friendliness: Great for kids
December 2023 by Elizabeth Young
Waited 1hr dinner. Heard others waited 45mins to an hr too. No explanation just a sorry.Really disappointing-they too busy with kids birthday party.Food was ok - brussels would break teeth-goodness know how they managed to get them brick hard.Dessert torte was only good foodThats what happens when paying upfront - if not for that would have walked out.
December 2023 by Pauline Williamson
Great food always piping hot ,staff are great so friendly and helpful also go out of there way to have a conversation with you cannot fault this place in
December 2023 by Kaz D
The staff here are lovely and super helpful! Was on a business trip for a week and everything was great. Breakfast is a big spread with lots to choose from and dinner was also just as good! Busy every morning and evening with hotel guests and walk ins so booking a table ahead might be helpful around busy times ?
November 2023 by XYX butterfly
Came in at 10.07 am (breakfast on until 11) waited for 20 minutes to be seated to then be told there was jo tables which I could see was a lie as I could see 4 clean empty tables when I questioned the girl about the empty tables she told me sorry she didn't have time as she was just herself. I wasn't asking her to feed
November 2023 by Andrew Hamilton
Staff were pleasant, food is very poor. Nice atmosphere with kids play area but food is terrible and dirty plates.
November 2023 by Elaine Foster
Had the sunday carvery but was disappointed.The meat was fine but the veg left a lot to be desired,peas were like bullets,carrots weren't even peeled and undercooked,cauliflower cheese just in a white sauce,and the roast potatoes were so dry they stuck in my throat the only veg I enjoyed was the parsnip!The veg was seriously under seasoned practically no salt whatsoever. But on the plus side my husband had a beefburgers that he enjoyed.But please salt the veg.
October 2023 by oluwaseun omosehin
Lovely place with delicious meals. I have been there a couple of times with the family, and I am looking forward to the Christmas special. Saw the adverts for it, and I am definitely expectant. Staff members were very helpful and friendly. They went out of their way to make sure guests were comfortable. I would definitely recommend it. ?Kid-friendliness: Lovely children's play area
October 2023 by Bobby Heath
Food that was brought to the table was incorrect but was pleasant so no problem. Service was a bit on the slow side but again not a problem. What let the whole experience down was the two women on a table who were using the restaurant dining area as a call centre for what sounded like Barclays. Plugged in laptops and mobile phones with constant chatter about accounts and meetings. If I wanted to eat in an office, I would have stayed at work.
October 2023 by Michael Pratt
Went for some lunch and catch up woth family. Soft play facilities are amazing to keep kids happy. Unfortunately service was poor. Ordered a three course kids meal for 5.99 (good value) only received 1
October 2023 by David Perrin
Very enjoyable, good food well presented a friendly and caring atmosphere where all your needs are catered for.A special mention for going above and beyond the call of duty making the stay even more enjoyable to Jill and Heather a very big thank you, see you next year...
September 2023 by Vegas Chica
Choice is good for lunch/dinner - usually well cooked and tastes good.Breakfast is sometimes order at the table but recently it's been a buffet. We prefer to order but the buffet is generally warm enough although sometimes a bit slow to replenish. (Careful you don't pick up a dirty plate!) A plus is that kids eat free for each paying adult at breakfast.Staff are always very busy so sometimes service is a little slower but most are friendlyParking: Parking can sometimes be overcrowded but just go to the hotel car park instead
September 2023 by Rachel Martin
Went here for dinner tonight was absolutely shocking customer service was appalling the way we were spoken too was no way any server should talk to customer. We were there from 4:40 - 7:20pm waited for our main course to be told there was no medium steak even though we had ask for medium steak for one order. The chicken tikka was runny looked like dish water had been ran through it. The poppa Dom was absolutely stale and not edible. We then had our nephews cake come out and got told we would receive napkins and a knife. And small plates which never happened. Then on to dessert we placed an order for 4 kid?s pancakes and 2 Knickerbockers. We only received 2 of the kid?s pancake?s then went and got a refund for the other 2 pancakes and 2 Knickerbockers. I will absolutely never step foot back in this place. We couldn?t even get a hold of the mangers. On top that both girls that were serving our table had absolutely appalling attitudes. We kindly asked 2 times for spoons for kids pancakes and didn?t get them until after the kids had to eat with there hands. I?m so upset about this as it was my nephews 12th birthday and has been totally ruined by this restaurant
