October 2023 by Alistair Magill
Made to feel like a thief for using my own account by the incompetent aggressive manager. In the wrong job if you don?t like helping people and would rather belittle people aggressively.
September 2023 by Mary O'Brien
Made an appointment to change joint account, both account holders had to attend , first appointment was 16 days later. We arrived at 9.55 ,we advised a member of staff we had appointment. The member of staff went through security door, returned and said she had told person we were due to meet we had arrived and that she was on a call. We waited till 10.25 and said to same member of staff ,we cannot wait any longer, she really couldn't have cared less! I asked to speak to a manager I was told not available , I asked for contact number and was told just contact the contact center ,I asked for number again.....same answer. Totally shocking customer service!
September 2023 by Callum Johnstone
Really unprofessional and unwelcoming atmosphere. I was treated like an inconvenience.
July 2023 by Margaret Flett
The Manager here is Top Class We will go there every time . She is so helpfulThanks
January 2023 by Bm
Could not be nicer ,thanks very much Joanne all the help with my account. What I seen the other staff were all helpful n friendly
December 2022 by D
Stopped me making a payment overseas. Even though I am an educated women and perfectly capable of making sensible decisions, the bank manager apparently decides what you can and can't spend your money on. Outrageous! Thinking of moving to another bank.
November 2022 by Pegi R
Worst bank,unprofessional service,no happy
August 2022 by Taoufik Mohdit
I was desperate for English notes. I walked in and this friendly member of staff asked how she could help. She pointed me to the left ATM which dispenses English notes. Thank you!
April 2022 by Midas King
Website says its open at 930, show up at 930 and it's closed so I waited 10 minutes and still not open. Sign on door states its closed Saturday. Lights are on but nobody is in
February 2022 by Ryan Crawford
Staff in bank can be rude and patronising. Some customer service training would go a long way in here. They assume your meant to know how everything works and make you feel uncomfortable. Would terminate account if it wasn?t for the mobile app which I think is good.
July 2021 by Ryan M
Appalling customer service! Hiding behind covid which, in this instance is just a convenient excuse for justifying what is pure and utter staff incompetence. I would strongly advise against using this branch....ever!
November 2017 by Neil Campbell
Freindly bank staff. Often long queue
September 2016 by Jessie Young
Great service by the staff, but still do not understand why they chose to have the building isolated from the nearby centre. A long walk, or pay one pounds fifty to park in the nearby car park!
March 2016 by Stewart Hardie
Cash point on the corner near the square
