August 2023 by Eoin Graham
Poor customer service attitude. I went in with severe conjunctivitis and struggled to see. They initially said "there's nothing we can do" and was going to send me away in that condition not even prescribing me anything or offering advice. After not accepting that I would walk away without any help, someone from the desk did go and speak to an optician who seen me within 10 mins of arrival. They came back and said "[name] will see you out of kindness" or something along those lines. The optician that seen me was lovely and faultless but the way that the person on the front desk spoke to me felt condescending and rude. Then after I used the treatment given to me I had quite severe dry eye. I asked for an appointment after explaining my situation and they said the earliest they could give me an appointment was over a month. I have now left and moved to Hill Eyecare in Linwood and highly recommend them so far.
April 2023 by Sandra Scott
Went in to look at some frames this afternoon. Stood looking for about 5 minutes before going over to the desk to ask if my husband could try a few frames on as the cabinets were locked. Stood for another 5 minutes and then just left. There were no other customers.Will take my business elsewhere!
February 2023 by Yvonne Creighton
Excellent understanding and exceedingly caring of their customers both old and new.I cannot compare one over another but I would like to highlight both Liz/customer care assistant and also Louise/optician. Asda, you have excellent staff at this branch.
October 2022 by C K
I needed new glasses because mine had broken and wanted to give Asda a try. I phoned ahead to book an appointment but was told to just pop in with my prescription. I did and was met by a very frosty member of staff who told me after I took 2 steps into the shop that no one was available to help me and that all I could do was browse frames. I have no problem waiting if somewhere is busy I just don?t appreciate being unfairly scolded. I didnt feel comfortable staying so I went to Specsavers instead who were fantastic.
October 2022 by Claire K
I needed new glasses because mine had broken and wanted to give Asda a try. I phoned ahead to book an appointment but was told to just pop in with my prescription. I did and was met by a very frosty member of staff who told me after I took 2 steps into the shop that no one was available to help me and that all I could do was browse frames. I have no problem waiting if somewhere is busy I just don?t appreciate being unfairly scolded. I didnt feel comfortable staying so I went to Specsavers instead who were fantastic.
October 2022 by Claire Komar
I needed new glasses because mine had broken and wanted to give Asda a try. I phoned ahead to book an appointment but was told to just pop in with my prescription. I did and was met by a very frosty member of staff who told me after I took 2 steps into the shop that no one was available to help me and that all I could do was browse frames. I have no problem waiting if somewhere is busy I just don?t appreciate being unfairly scolded. I didnt feel comfortable staying so I went to Specsavers instead who were fantastic.
September 2022 by Vikki Bradley
The girls at asda Opticians are really nice and helpful. I have deducted a star only because the closing time is wrong on Google. Went out after work to collect my new glasses cos Google says it closes at 6.30 only to find it was already closed when I got there at 5.45.
September 2022 by Clawing forit
The girls at asda Opticians are really nice and helpful. I have deducted a star only because the closing time is wrong on Google. Went out after work to collect my new glasses cos Google says it closes at 6.30 only to find it was already closed when I got there at 5.45.
August 2022 by Janette McNeill
Service at this opticians was outstanding they were so friendly and put me at ease and Grahams attention to detail gave me a lot of confidence
March 2022 by KATRINA BUNN
Outstanding delightful friendly staff and huge range of frames .Great value .
August 2021 by Judith Brummitt
Arrived for my appointment to find staff dealing with an emergency so was asked if I would mind waiting . While doing so I witnessed staff doing a fantastic job keeping customers safe with deep cleaning and the correct protocol. Sadly some customers found this gave them the right to behave in a rude and ignorant manner.When I was taken in for my examination in was as always to an excellent standard and staff couldn?t do enough to help me choose new frames. Well done to all the staff.
August 2021 by John Mulholland
The staff at Asda Linwood Opticians are wonderful!! I think the measure of any service is how your problem is handled if something goes wrong. The staff took full ownership and corrected the problem quickly with no fuss ?? thank-you!!
March 2019 by Hugh Parker
Yesterday I popped into ASDA Linwood for some shopping and as I passed the Opticians on way out I asked the staff if they could fix a missing nose pad on my old pair of spectacles.
January 2018 by Anne Marie Cameron
Very thorough eye check up and test. Unbelievable prices compared to the fortune I had been paying previously for varifocals. Can't rate highly enough.
February 2017 by denholm russell
very friendy and helpful staff nothing is a problem,even a small repair,always a smile on the staffs faces