December 2023 by Saba Ahmad (Thefamilyworld)
Very rude people never going back to store . Called for exchange even though i ha bought item in April still under 1 year also head office said you can take it to any stire firstly she spoke to me very rudley and said we can't confirm and we will make decisions . You need to bring it on while other great western road b&q and darnely were very polite they said no problem happy to help you and change or refund .
December 2023 by Kane Rannoch
Seen a woman (called Fiona) be extremely rude and aggressive towards an Asian family while I was here waiting in a queue, but then completely switched up when she was speaking to me. Wonder if it?s because I?m white as they tried saying some suggestive/borderline racist comments about them. I don?t participate like that. Disappointing to see bully-like behaviour at B&Q.
November 2023 by Robert Dias
Staff are second to none, special shout-out to the tradepoint team. Always very helpful and helped me out on a few occasions
October 2023 by Kyle Cunningham
I had an issue with a product purchased fromThe store which was out of warranty. I struggled for weeks to get any resolve from the manufacturer as I didn?t get a response to any of their communication channels.I called the store today and spoke to Rachel who couldn?t have been any more helpful! She got me a direct contact in the space of a few hours and called me back right away.Rachel went above and beyond to help me and I really appreciate the time she?s taken to help me.
October 2023 by Kirstyn Inglis
Rip Off parking fines apply here!!! Beware!!! I will never be going there again, but if you are risking it, then don't sit down for a coffee anywhere ... the fine is £60. And the retailers are all complicit in this for sure. Never again! I didn't see any signs nor parking meters, no one in the stores who were helping us with the sofas or rugs or which radiators to buy, warned us of this. No one in Costa warned us either Outrageous and abusive fines.
October 2023 by S
Unprofessional, rude staff. Mirren and her colleague Amy at self checkouts need training in basic manners, customer service and in racism. Nasty, vile bullies laughing at my dad the way they did because he was asking the prices and didn?t have his glasses. I don?t know if they have never seen Pakistani people before but the way they looked at me and my dad and spoke to us was vile.They must be really sad people to laugh at someone like that. Their parents should be ashamed of themselves for bringing that up. Will never go back here or to b&q again. You should look at what exactly you are hiring. Disgusting. I hate to think how they treat other people of other ethnicities or anyone vulnerable or disabled. Will be reporting them to head office so that they are not allowed to do this to anyone else.
September 2023 by Daniel Quigley
Sell you strimmer but done have spare parts was told to get in touch with maker Bosch in Germany for parts I'll take my buisness elsewhere
September 2023 by Mary Farrell
Really large store with everything displayed clearly. Huge selection of garden plants too. Well worth a visit.
September 2023 by Ross Wilson
A massive variety of DIY and household goods, friendly staff always ready to be of service if you have any problems and a fast checkout
August 2023 by Mel Cadman
There to pick up pre-ordered items and to shop around. It's gi-normous, with incredible range of goods, including many at 'clearance' prices. A work-out just walking around! Staff could not have been more helpful and were actively so! Total contrast with my relatively recent experience in their Glasgow Drumchapel store, where all, repeat all, staff were rude, abrasive and simply horrible! Paisley store has everything you could want and more ... Highly recommended!
August 2023 by Kyle Gilchrist
Went in this place looking to look at some work trousers and was watched the hole time while walking round the shop they even had a security guard follow me the hole time. One of the security guards even came up and said that the staff were being itchy because of my ethnicity will not return they can ram it xx
August 2023 by Google user
The Mary Celeste of spares\\n\\nI?ve posted about this place before?it?s never stocked with the things you need. The popular items sell out and then?nothing, an empty hollow, a glimpse of what could be, a tease. Yes! That?s what this place is! It?s a tease.
August 2023 by J B
Massive store. Got everything you need. Open most of the day and also has outdoor section. Has a wood cutting service and can get your own paint matched so you can get a member of staff to create what you need. Prices are reasonable and staff are friendly. Self scan section at till area so very quick to get in and out. Also has a garden section for plants, soil and other items. Kitchen and bathroom area is also brilliant and can have both customise to suit requirements. Prices again are quite reasonable and quality is top notch. Will definitely be back.Excellent.
August 2023 by David Miller
Nice big b&q, its massive inside. Good selection of kitchen units etc above the smaller b&qs.
August 2023 by David Colville
Always busy, always well laid out, always have what you need. Great.
