March 2024 by Michael McCusker
Good experience using DHL pick upFast, efficient, in and out in no time.
December 2023 by Amanda Colvin
Worst ever....Waited in 2 days for a delivery , I mean waited , as in full days. The first day , they said it would be here before 8 pm. When it hit 9pm, they said, "we're sorry, your parcel is running late." And delivery attempted! No, no, no , nothing was attempted.Then I got a txt another day, saying it would arrive between 14.34-15.34 , so again I waited ...... I was stop number 88, it gets to past 5pm and they were at stop 87 , next thing when checking tracking it said delivery attempted!?. This was around 5 pm. on a Friday. There's nothing I hate more than getting fobbed off due to it being a friday and someone clearly wanting to finish their shift. This has been going on since 21st November, and it's now 24th November.It wasn't my choice to use this company due to a purchase from Amazon. So yes, I understand it's busy at this time of year. But there is no need for lies. They clearly have some cowboys "delivering " their parcels. Sorry, DHL, it's not the first time I've been fobbed off by you, but this will be the last, goodbye.
November 2023 by Julie Sprought
First Class service. Very happy & confident that parcel will arrive safely. Thank you Natalie.
October 2023 by Anthony McGuire
Wow! What a life saver. Helpful, friendly and super efficient.
September 2023 by Stuarty Boy
Very fast & efficient service.Book online. Security checked in at DHL.Next day delivery in Europe.Class service.
August 2023 by Damian Gonzalez-Flores
Need more staff, big queues and 1 staff member?
August 2023 by Sharon Henderson
Natalie at the front desk in DHL Glasgow was very nice and helpful. It was a really good experience. Much cheaper and more efficient than UPS or Fed Ex
July 2023 by Gordon Cowan
Told by DHL Express Sales on the phone that if I rushed up to DHL Glasgow from Prestwick with my important documents that I needed to get to Cyprus and got there before 7.30pm, my documents would go tonight! I dropped everything and rushed up to get to DHL Glasgow and arrived at 6.50pm to be told that 1. The DHL lorries left at 6pm and can?t help or do anything tonight! 2. They can?t take my document envelope for tomorrow because the system won?t allow that to happen. The staff here suggested that I can come back tomorrow (a 2 hour round trip) or call them back tomorrow to get someone to pick it up, with no idea of when! DHL said not their fault as it was customer service who gave the wrong information - not good enough DHL! Poor show, poor processes that don?t allow a parcel to be processed after 6pm when you are open to 7.30pm, ?it was them? attitude and not taking any responsibility or providing any solution was just fuel on the fire for me!
July 2023 by sean tan sh
Staff very friendly and helpful
June 2023 by Catherine Nwachukwu
Worst experience ever. Please Get your website updated the dropoff deadline. Customers doesn't have to travel miles and waste both effort, time and money before seeing the notice on your board.
May 2023 by feilim Coyle
Totally Useless. Tried to give zero stars but not an option. Don?t waste your time. I?m trying to send a tax document to the US IRD and they insist on a persons name and phone number (which is not an option). Mind boggling that they are still in business. I will never use them again
March 2023 by Helen Heathcote
Waited about 30/40 mins for the one person before me to be served, only to be twice ignored by the very slow, rude and unhelpful member of staff - even had to ask her to actually scan the parcel before I left, just to make sure it would be accepted. Wouldn't provide a receipt or tracking number so the only proof I have that I droped my parcel off is a photo of my parcel on the desk. Doubt we'll ever see that again. Would not recommend - 0/10
December 2022 by Gary McIsaac
Great setup, pretty modern. Staff was pleasant and polite.
December 2022 by Joker Jack
31507076813883 still no explanation why I?ve been given 6 different delivery dates your drivers are taking the mick. Give me my parcel ?
December 2022 by Robert Altenburg
Why take on work if you don't have the staff to cover it?You got my parcel on the 20th December and sent out an email saying it would be delivered that day...... Nothing..... You sent out an email on the 23rd saying it would be delivered between a certain time..... Nothing. I called and I'm told that due to the backlog you won't deliver my parcel until the 28th Dec.A wee hint mate, it's Christmas on the 25th. You know the time we are supposed to give presents and not false promises.Communication is key, not lies. I'm sure you can pay for it to be delivered by taxi as that would be cheaper than the fine you will receive. You have my address ?
