December 2023 by Greg Hepple
Every time I?ve needed an appointment I?ve got one. Whether that?s face to face or on the phone. Doing a great job guys. Thank you.
November 2022 by Joanne Mclay
The support of not only the nurses and doctors but the dedication of the reception staff and kindness when they answer your calls are remarkable. Efficiency and effectiveness, sheer support to all. I feel blessed to have these wonderful people looking after my family, especially when we are having a difficult time thank you
November 2022 by Jacqui Hepburn
The staff in reception are friendly and accomodating I have been fortunate not to have ever struggled for a telephone appointment and if I have needed to see a Dr even throughout covid this was arranged quickly. Their is a wealth of knowledge and experience in the practice and I feel fortunate to have such a good local practice.
November 2022 by Paul Woods
My mum phoned 3 or 4 times at the end of September looking for a bit of advice on covid. My youngest brother who has special needs and type 1 diabetes tested positive. He stopped eating, drinking and going to the toilet. He developed a cough as well. She wanted advice on antibiotics and him not eating and drinking. Each time these receptionist would not allow her to speak to a doctor or a nurse. On Tues 28th my brother was taken into hospital in a very serious condition on a ventilator fighting for his life where he is still there at the moment. I hope someone will contact me or my mum and offer some sort of explanation.Just adding to this. My brother passed away on 14/10/ 21 after never waking up from the coma. Shame on you Prestonpans Health Centre receptionists.
November 2022 by Brian Ferguson
absolute disgrace,my wife has been coughing blood since last wednesday.telephoned surgery on friday after she got a appointment for monday a doctor came on telephone and said what do want me to do about it surely if your coughing blood youshould at least be told to come to the surgery.telephoned 111 on saturday sent to hospital inside 30 minutes.my wife is still in hospital undergoing tests,thanks to the doctor at surgery this cost her a full day of treatment.pity 1 star is lowest marking.
November 2022 by Brigid Reay
Never any time for a consultation with a gp nor do they have patience for their patients and use medical gaslighting to make them feel worse
November 2022 by Tanya Osborne
Couldn't be less interested.
November 2021 by David Ladd
New repeat prescription facility is not an improvement on old practice based system. Clearly NHS uniformity of systems to lowest denominator for new practice based systems. It is definately not very well mobile enabled, less easily accessible and intuitive. No automatic recording of requirements from previous application to fill in a new request, no multiple item requests. If it ain't broke, don't fix it.
November 2021 by Trevor Adams
I have always had very good service service from Prestonpans Group Practice. I was impressed by the fact that one of the GPs took blood from me when the Phebotomist was away due to the covid staff shortage, indicative of good multi-disciplinary practice, I have an excellent GP who has excellent rapport with me as her patient.
November 2021 by D M
Never ever any issues getting an appointment, the reception staff are always friendly and helpful, I've always been seen by a doctor but recently I went to the nurse practitioner she was just as good, what a.great listener and during these difficult times they have been fantastic, so grateful for prestonpans health centre.
November 2021 by David Weir
Dont go near this drs, a gp was meant to phone an ambulance for my ill dad and it wasn't done, i phoned the ambulance service at 8.45pm and the lady call handler was very nice and sent an emergency ambulance right away for my dad, this is inhumane to be treating an elderly person like this, why do these gps do what they want and get away with it
November 2021 by Ryan Alexander
Recently registered here, process wasn?t that straightforward but the delightful woman on reception was very helpful, professional and pleasant. Couldn?t have asked for more.
November 2020 by pat milligan
I greatly appreciate the service I receive from the practise. Throughout covid I have been able to get appointments either by phone or in person. It has always been a very good practise and service is normally with a smile. I would like to mention in particular Dr Small who will be leaving this month. She will be sorely missed by myself as she has been my go to doctor for a number of years.
November 2018 by Liza Piney
I joined this practice a few months ago. The service is excellent. The reception staff are always helpful and accommodating and doctors always thorough and make time when necessary. unpatronising.
November 2017 by ELLIE swan
Tried to phone 5 times and still no answer
