October 2023 by Praveen Royce
Very sarcastic and rude manager
September 2023 by Lyndzi-jo
Great service and nothing was too much bother when I asked some local questions and bus timetable. Rooms are tired and need upgrading but clean. WiFi shocking for todays world. I booked in advance so the price was good.
September 2023 by benedict2023
I expected the room to be a bit decent for the money i paid. It was a bit tired with an old dirty carpet . The staff were helpful and friendly though. I have stayed in other Premier Inns which were better
September 2023 by a100lindalinda
Exceptional staff, they were all very friendly and helpful, especially dining room staff at breakfast. The full breakfast was excellent value for money, something for everyone. Rooms a bit tired but overall good value for money. Very clean and beds very comfortable
September 2023 by Tom I
Converted room was very spacious and suited my wife?s needs , as she has a walking difficulty. Staff were very helpful and went the extra mile by telephoning me a few days prior to my arrival that I was indeed allocated a room close to the facilities within the complex
August 2023 by headhoncho2022
Rooms are OK. Reasonable size and comfortable. Lady on reception pleasant. Could do with more plug sockets, we all have things to charge. Also get rid of toilet paper dispenser which is hard to get paper out of. By far the worst thing is the Brewers Fayre restaurant. You have no choice but to eat there. This time it was utterly dire. A table booked for 7pm we eventually placed our order at 7-30. Starter arrived at 8 just after. Main course arrived getting on for 9pm. New cocktail advertised used cheap gin instead of what was on the menu. Hardly any staff and no apology. Husband's "gourmet" burger was overcooked with cremated bacon and cheese that they hadn't even bothered to try and melt. I have contacted Premier Inn about this and been completely ignored. This really is sub standard service. A family with children were kept waiting and so were the couple next to us. We are definitely looking at alternatives. We use it before early flights but no more
August 2023 by Tony S
Use Premier Inn's a fair bit, this particular one is in need of a make over. Rooms seem very tired, bathroom door not closing as an example along with clear water ingress on the unit supporting sink making the appearance of the unit to be "blown". On the whole Ok, but i would say the worse Premier Inn i have stayed in.
August 2023 by Annie260
We booked this Hotel as we were going to a wedding in the local area. There were five of us in the party and we all had a great stay. The staff were helpful, especially Stacey in the Dining Area. We had booked the evening meal/breakfast deal and Stacey talked us through it and was very attentive. She was also there for Breakfast duty and again pointed us in the right direction. The food was of a very good standard and we all enjoyed all of our meals, which were great value for money. The rooms were clean and fresh but the decor could do with a bit of upgrading, this did not affect our stay at all. we would definitely stay again.
July 2023 by Cruiser42485978098
Restaurant was excellent, hostess was very friendly and helpful as wee have an autistic child we were seated in a perfect area, very grateful for that. The food was prompt hot and delicious they could not have done anymore for us. I will definitely be back as we love a day on the coast and now we love this restaurant too.
July 2023 by andrewjT7493NH
Car park was full so they blocked off the entrance and were waving everyone away. The entrance comes off of a dual carriageway, so you have no chance to ask any questions unless you are mental and come to a stop in the road. Only one entrance, so there's no access at all if they decide to block access and nowhere to park nearby. Tried calling the reception number, but no one bothers to answer. Had to organise another hotel elsewhere after failing to get through to their customer service number.
July 2023 by AlisonCD
Very poor. Clean but very old and tired rooms. We were lucky to get a back facing room but others in our party could hear traffic and their rooms smelled very badly. I asked for an extra hand towel and was told no (we only had one!) Expensive for what it is. £100 per night is robbery!
July 2023 by Jet6h
We spent 2 nights at Premier Inn Ayr. The room was quiet, despite the proximity of the airport. The bed was extremely comfortable. BUT the room was musty - and unpleasant smell. Staff provided an air purifier which we used for several hours until it was taken back. The building is presumably old and needs refurbishing.
June 2023 by Venture567759
We chose this hotel for the location from Troo to Kilmarnock even the beach, it was literally 7 to 15 minute drive to anywhere we wanted to go. Nice hotel will definitely stay there again My only thing was the heat but every room had a fan.
June 2023 by brucey1971
Stayed here ahead of a trip to Dundonald which was less than a 15 minute drive away. Located behind the BP garage hotel was easy to find, room was comfortable and food next door in associated restaurant was good. Carling on draft at £3.80 a pint which is very reasonable, staff friendly and wouldn?t hesitate to stay again.
May 2023 by sharonl739
I have stayed in this premier inn many times through the years and it did not disappoint. Great value for money. Only thing is that now it needs a refresh as the decor and bathrooms tired looking Happy to return
