May 2023 by Siy
My partner gets nomads from this pharmacy every week. But at the moment has had to leave the area for a short time which has been explained to her doctor. So instead of getting one nomad per week he has authorised 3 nomads every 3 weeks. Everytime I go to Rosyth pharmacy to collect I get attitude and told she's only getting 1 nomad. Surely if the doctor has authorised this they cannot hold it back and refuse to give her 3 nomads. Her tablets are for her mental health so she can't do without these. I'm not happy at all at the service I receive.
April 2023 by Emil Paszkowski
Closed on Sunday, marked as open on google
December 2022 by Kathleen McVey
Computers never working. Medication now rakes weeks to arrive. Different staff every time I go in and rarely have what you need in stock so you end up waiting days for meds you were meant to start immediately.
November 2022 by garry taylor
Wow, slowest pharmacy in Scotland. You walk in and get looked at like you are inconveniencing the staff. No one man?s the counter they will come serve you when the can be bothered to. Waited 20 mins just to be spoken to last time I was in.
October 2022 by Gee
It saddens me to write this review as some of the staff who work there are lovely.The service seems it have gone downhill, with so many errors and extremely disappointing service.The pharmacy seems to be short staffed. They close for an hour at lunch time. It takes more than 10 working days from the time the meds are ordered online from the surgery to when they can be collected! 20mins wait time is ridiculously long for prescription meds including pre-ordered ones!Some pharmacists were extremely rude when dealing with customers! Customer service training is needed!There is obviously staff shortage, so why is management taking on more patients?!The opening hours on Google have not been updated for months. It is closed for an hour at lunch time, and although staff are in, they do not pick up phone calls and there is no voice message to inform customers of the opening times. Very unprofessional!
July 2022 by John Davis
Where do I even start, the place has went downhill. A complete unorganised mess of prescriptions everywhere, it's no wonder they can never find them. The counter staff are very rude and quick to point the finger at someone else if there is a problem with your prescription and if you dare to try and complain, they get very defensive. As convenient as the pharmacy is, I'd rather go to a more informative and organised pharmacy with a more friendly service.
January 2022 by Donna Fraser
I have always had a great service from front staff and leading pharmacist , started taking my prescriptions here instead of the well pharmacy much better service all round,it's been a hard time for the guys during this time so thanks for all you have done.
January 2022 by Gary Stobbs
Service been going downhill,never admit when they are wrong,some staff have an attitude, seem incompetent on a regular basis,on a plus note at least they answer the phone so they can then be rude to you.Been using for 25 years ish ,wont be from now on.
December 2021 by Joolse designs
The service here is getting worse its not the friendly chemist it used to be.Really disappointed they get prescriptions wrong all the time it's not the doctors.
July 2021 by Helen Johnston
It's my local chemist been going there for many years with covid It's been hard to get what you need apart from that it's great ?
March 2021 by Yvonne evie
I was very disappointed to find that this pharmacy does not open until 10:00am when the Pharmacist would be there. In times such as we are dealing with currently, Covid-19, surely it would be good practice to be open when the GP surgeries are open? There were staff in the shop when I called just after 0900 to have a prescription filled which had been issued by my GP, but several people waiting were told they didnt open until 10:00am. Their policy is to make people leave their homes a second time when Govt is telling us all only to go out once a day, and only if necessary.Come on Rowlands get your act together!
January 2021 by UK Blackball Pool
Hi... announced on UK website that all Rowlands pharmacies now open at 10am... but on local Google info page it's still shown as open at 9am... hence the long queue!
January 2021 by Jakub Daszynski
Even during the Covid-19 epidemic, they picked up my call, answered all my questions and served me in no time at all when I arrived. They are very helpful and informative when needed.
January 2021 by I Stuart MacPhail
Great service staff always helpful, well run Pharmacy.
January 2021 by darren sherratt
Never had an issue, all the staff are brilliant
