August 2023 by Dennis Smalley (King Buddah)
How was Bank of Scotland is a difficult question to answer. In which respect are we talking? It's a bank,? service is good some staff members are more polite than others that's it. In respect of how they conduct their business. The current bank of England rate is around 5%. They swiftly write to you with warnings of mortgage and credit card rate increases but selfishly only offer 1.65% savings rate on an account with a decent sum of money in it. Then dangle a higher rate if you agree to tie up your money for years.At age 71 not an attractive proposition for me anymore. Been there, done it for decades as a loyal customer but honestly don't have the time anymore but its all about them and their excessive profits isn't it?They think us nieve.?
September 2022 by Zion Rion
It's okay definitely could improve
August 2022 by Walter Currie
So helpful lady today but didn't catch her name but service was impeccable, well done .
March 2022 by Who said that? Don't know!
Bruce I see your comment is 2 Yrs old. After a few different visits lately I've found not much has changed since your comment. I only wanted a few old DD's stopped but was told with a SMIRK get intouch with the company I pay the DD's to. I ended up getting them cancelled on the phone to a descent guy who was very professional in his job and position. Lol if you can, go in early as possible they don't have much time for you after their morning shift. ?
December 2021 by Donald
The phone options are useless if you need to speak to a human then go to the bank directly.Absolute shambles.
August 2021 by Who said that! Don't know.
Bruce I see your comment is 2 Yrs old. After a few different visits lately I've found not much has changed since your comment. I only wanted a few old DD's stopped but was told with a SMIRK get intouch with the company I pay the DD's to. I ended up getting them cancelled on the phone to a descent guy who was very professional in his job and position. Lol if you can, go in early as possible they don't have much time for you after their morning shift. ?
July 2021 by sohail anjum
Went there three time to remove dormancy from my account. Different excuses every time. Then I went to another branch same day and they done it straight away. You can imagine their professionalism, cannot do simple thing or don't want to do that. But thanks to other branch they have done that.
July 2021 by Norman campbell
Fantastic staff,(even in these difficult times) always willing to help
September 2020 by Graeme Smith
Absolutely spot on Bank! All the staff are amazing from the tellers to the managers. Nobody should listen to bitter Mccluskey, clearly this lad hasn't got a clue! Probably gets the service he deserves as a bad customer!!! Haha!!
September 2020 by Paul McEwan
Have always experienced great customer service and a warm welcoming staff.No complaints about any aspect, so far so good,highly recommended.
August 2019 by B DR
This is one of the worst branches I've ever been in. A lady named Claire was very hostile from the get go and refused to cash a check in since the app had rejected it. She told me it would automatically be rejected since the app rejected it. Customer services via a phone call disagreed entirely with Claire. She also said that it wasn't possible to manually enter the check in the system which is totally incorrect.. Every branch has the ability to manually enter the check serial number etc. Claire had little to no knowledge, made more than 2 mistakes and had virtually no customer service skills. For me simply a friendlier attitude would of negated all of her flaws. I went to argyle Street branch and the service was much friendlier more professional and the check was cashed in within minutes.
January 2019 by Damian Jasiukajc
Very friendly and professional staff.
October 2017 by Peter Swallow
Great staff really friendly and efficient
September 2017 by Michael Mccusker
To I called into the branch and was disgusted with the humiliation of verbal abuse I got and the manager was no help as he was on the defensive from the start and asked me what do you want me to do not the answer maybe follow procedures at this point I thought I'm not going to have my complaint listened to so I will be writing to the ceo as in the camera if watch you will see your member of staff swatting at me and also my name is not you as I was referred to not once was my name used thanks bank of scotland Rutherglen so professional
April 2017 by Amazing Peter
Great staff really friendly and efficient
Anna is a star ð??
