February 2023 by Laura Mackie
Despite stating on the website, that the store and pharmacy are open from 9am - 5:30pm, the whole shop was closed today. This has also happened before, when they couldn't serve me at the pharmacy due to the pharmacist being on her lunch break. Too bad if you need to pick up a prescription or need medical advise.
December 2022 by Stephen
I had only just bought an item when I realised it had passed the expiry date. There were no in-date items of the same type so I was offered two smaller items of the same type or a refund which I took. Joanna refunded me as well as giving me one of the smaller items as compensation. I was impressed with the level of customer care on this occasion just as I had been a previous time when the pharmacist seemed to go out of her way to help me with the issue of providing me with a receipt for the flu jag I had booked online so that I could get a refund from my employer. She had to make a phone call but nothing was too much trouble for her. I'm not quite old enough to remember the 'golden days' of customer service although I am aware of them. I feel that it still exists in this branch of Boots from what I have seen, even if not in many other places.
December 2022 by Stephen McConnell
I had only just bought an item when I realised it had passed the expiry date. There were no in-date items of the same type so I was offered two smaller items of the same type or a refund which I took. Joanna refunded me as well as giving me one of the smaller items as compensation. I was impressed with the level of customer care on this occasion just as I had been a previous time when the pharmacist seemed to go out of her way to help me with the issue of providing me with a receipt for the flu jag I had booked online so that I could get a refund from my employer. She had to make a phone call but nothing was too much trouble for her. I'm not quite old enough to remember the 'golden days' of customer service although I am aware of them. I feel that it still exists in this branch of Boots from what I have seen, even if not in many other places.
December 2022 by Andi Ferguson (Camega)
Compassionate staff ? Noticed a clerical error that could cause the patient (me in this case) discomfort and proactively sought to correct that.
July 2022 by Who said that? Don't know!
i prefer not to be followed and stereo typed by an uneducated security person. Why can't I give 0 stars.
December 2021 by Who said that! Don't know.
i prefer not to be followed and stereo typed by an uneducated security person. Why can't I give 0 stars.
September 2021 by Mary Humphries
It was OK always have to wait for service if you are not at the prescription counter Female assisrant not very helpful but male was very polite
August 2021 by Allison Docherty
Not much of a chemist afficionado but since moving to Rutherglen 2 years ago have been in the store on maybe 8 occasions and on each occasion the customer is left with no clear route to a purchase or indeed a prescription, 4 or 5 staff and a suit all hiding in the pharmacists corner, tills vacant. In my experience if you look disinterested enough someone might help you by asking what you require if you do not go to the till you will soon have a few of the staff watching your every move. Today was a decent dint at the best yet with the pharmacist 2 feet away I was told he was on his lunch, by someone, he did not seem to get the rediculousness of the scenario and let it pass, I left ,no prescription
August 2021 by Margaret Mccreadie
Boots is a great store, been around for many years lovely staff and plenty of choice only one but x a lot of the goods u can get in other stores cheaper x some stuff you can only get in boots . A store I do and would use but aware of what I am purchasing x
August 2021 by Kris Montgomery
I've never head a had a bad response in this place. I've had a more than customer response in here. The staff are fantastic. More than proffesional. Comforting. ??
August 2021 by thomas gordon
Good big shop staff very helpful ?only drawback is the parking it is on a busy main road so 4 out of 5
August 2021 by Francis Oneill
I had to go. No choice. But will avoid like the plague once again till they start paying taxes on their 1 billion plus income from the UK public.Sorry about the political rant... but come on over a billion.
August 2021 by tony kirkpatrick
Great staff service and knowledge of the products they sell.
August 2021 by colin gray
Twas closed,although advertised as open,after travelling thru from rutherglen. However,when open,quality and portions at tremendous prices. Recommended.
August 2021 by Ricky McCulloch
Boots are a well known brand for a reason, a bit expensive compared to some other shops, matter of choice really