October 2023 by Kyle Wilson
Myself & gf was in looking for some paint ? for our new project, & couldn't seem to agree on different colours styles etc, Catherine however (expert) was more than happy to step in and probably stop a domestic ? helped us from start to finish with colours and gave us lots of helpful advice. Highly recommend her! Brilliant customer service
September 2023 by Dean Hepburn
Good selection of all things DIY
August 2023 by Terry Middleton
Bought the last black Keter Go Bar in B&Q Stirling which was £30 but the white was only £15. Andrew was extremely helpful and got me it for £15. Very pleased. Thank you so much Andrew.
July 2023 by Neil
Customer service here is the worst I have encountered. Tried to return a faulty lawnmower after only 1 month of use and the store refused to take it back. I was hit with a very blunt reaction from the manager to the point where she was quite rude. The manager told me from the point of sale my warranty is with the manufacture not with the shop. At no point was I told this when I purchased the mower.I feel very disappointed with this as I could have purchased the mower cheaper online but, decided I would buy from a store so if I had any warranty issues, they would be easier to fix. I?ve learned my lesson and I won?t be purchasing any more equipment from B & Q in Stirling.
July 2023 by Marie Houston
Got a kitchen fitted done a great job staff at B&Q not so good over ordered £600 worth of units still managed to miss 2 doors we did need fitter done a great job/ staff at B&Q NOT GREAT
July 2023 by Angela Coull
Always can get what I need. Really nice helpful staff
June 2023 by Jude Hill
In to buy kitchen units, Caroline was excellent in helping me figure out exactly what I needed & her colleague Kate was extremely helpful as well. Have been in a couple of times to get everything I needed & each time the service from both Caroline & Kate has been 1st class, both very knowledgeable about their products & extremely personable.
June 2023 by Alan Winter
Large well laid out store. Sections clearly marked making shopping easier. Great staff always available to help. Not sure about self service checkouts I like the personal touch with assistant processing my purchases. Lots of staff present watching me go through so why not have them serving the customer, can't see the benefit to the store and it's a loss for the customer
June 2023 by John Mackinnon
Spot-on service. Had a few cuts to make on some MDF, the tall fella who helped me was attentive, personable and efficient. Will come back after I inevitably mess up my diy job to replace the bits I ruin.
May 2023 by Ronald Don
It?s expensive: try Screwfix - same parent company but usually much cheaper
April 2023 by Jacqueline Graham
Went with the intentions of buying a glass light shade, so many to choose from, but unexpectedly ended up finding something far more more suitable for our size of living room which also fitted right in with our decor too. We bought a 35cm Trio Light Grey lightshade for £32. There were two sizes of this one and the larger of the two was perfect. It looks great and the amount of light we now have in the living room is really much better than we had with our old shade. A fantastic buy at a really good price.
April 2023 by Martin Mcgowan
Got what I wanted and had a look in the garden center well impressed 3 for 2 deals will be back
March 2023 by Mr Thomas
Shocking....this company used to have staff that could advise customers and assist them, now, it's self service and no help whatsoever.What in the hell were the suits thinking?You trudge through the store dragging or carrying heavy items and then have to scan and pay for them yourself....while any staff you see generally stand there and talk to EACH OTHER!It's a joke, why would I go there as a tradesman when I get 10% discount at wickes and they have staff that serves.B&Q you will pay for this arrogance and indifference towards your customers.
February 2023 by Rw Wal
Very disappointed went for length of cobbles only to be told u don?t stock now. Only on line with a minimum cost only. I just wanted one length so actually can?t even get on line except up to value 100. And seems the same for other garden items in this area. Only a sample to see.
February 2023 by Denise Mclaren
Was in buying paint and the staff couldn't have been any more helpful. Had a wide variety of household and garden. I was very pleased with how my visit went today
