November 2023 by tomasz
Rude staff change booked date when I arrived when asked them why don't send any confirmation started to blame head office not recommendService: Steering & suspension repair
October 2023 by Malcolm Hartley
Had a ?new? car battery fitted and only 5 weeks later my car would not start. The main Toyota dealer checked for parasitic leakage but none found and the car electrics were sound. BUT the capacity of the new battery was only 68%. I went back to Halfords. How could they fit a ?new? battery which had permanently lost almost a third of its capacity? They refused to change it. No success from Halfords customer services or the Area Manager. I asked if they tested batteries before they were fitted - No they don?t. I wonder how many other customers have had new batteries fitted which do not have full capacity. There is no date on the battery (strange) so I don?t know how old it is. I suspect old stock.
August 2023 by Natalie Underwood
Lease vehicle serviced here. Good service, but communication a bit sporadic
August 2023 by Emily
Great customer service from Jennifer & Andy - both were knowledgeable, professional & friendly. Very busy garage but they still took the time to explain things fully & ensure I knew exactly what was going on with my car. Thank you for your help!
August 2023 by Russell Hammell
Good service here, very professional, very busy tho, popular shop.
August 2023 by Michael Maciocia
Just getting MOT but great service and friendly staff, recommendations too. Another good Halfords experience.
July 2023 by Alan Millar
Special Tyre ordered and fitted in one day, air conditioning fixed and topped up at a reasonable price.Friendly reception / waiting room. I'll definitely use when MOT is due.
May 2023 by William Black
Called this morning for shock absorber replacement price . Jennifer on reception was excellent and the car was booked in right away. 30 mins later car was on ramp and having repair done and was cheaper than other quotes I had. Super efficient service and cannot praise them highly enough.Totally recommend this garage.Five stars.Service: Steering & suspension repair
March 2023 by Kenneth Aitken
Great service from Jennifer and the team. Away from home and turned up late Saturday afternoon with a bolt in my tyre. Tyre wasn't repairable, and although they didn't have one, phoned National who did have a tyre and arranged for it to get fitted. Got me home, safety!
March 2023 by andy macmillan
Booked car in for DPF flush on the website for £85. On the day of appointment was called to say this service isn?t offered anymore. Not been available since March 2022. So for a year.I sent a couple of emails asking for more information on this and have had no response at all.It is still possible to book a dpf flush on the site for some reason.
February 2023 by Robert Russell
I had issues getting tyres compatible with my requirements. Jennifer, who was working in the reception could not have been more helpful. What was initially an issue for me at a previous centre, became very easy and straightforward. I would highly recommend this centre and there is only one place that I?ll be going from now on. The customer service was exceptional.Services: Wheel alignment
January 2023 by Alison Moore
When collecting my car after it?s service today the customer service I received from the Assistant Manager was appalling. She was rude towards a customer on the phone in front of another customers in the centre. She then insulted that customer by mocking the fact they thought she could fix their car over the phone. She then proceeded to insult me for looking unhappy at the whole experience, including the wait time. Then became verbally abusive when she asked what was wrong with my face and got an answer.
December 2022 by Janet Wilson
Currently standing outside as ?not allowed to wait inside?. Halford Stirling?s own policy which is ?my bosses?.Brought the car for MOT and it needed new tyres. I live 45 minutes away so can?t go home. So it?s outside in the cold for me.National tyres are much more customer friendly. Certainly will avoid this shop in future.Service: General repairs & maintenance
November 2022 by Stuart Herron
My car had a full Service and MOT here and although I had my appointment cancelled twice (staff illness) Halfords Autocentre were very good. The service advisor rearranging lots of cancelled appointments must have had an awful time and couldn't have done more to help.My Service and MOT (received a refund on latter for inconvenience) were great and will probably visit them again next year.?
July 2022 by Alex BT
Friendly and accomodating. Prices are standards, as well as work.Receptionist is particularly welcoming and responsive.Do recommend
