March 2024 by David Armour
Just love this place. Each and every member of staff that I have comeacross are so friendly and professional. I really enjoy my visits there. I do understand how busy they are, but they always endeavour to help me out as best they can. Sometimes I can wait a wee while through no fault of their own, but it's lovely to see how much time and respect they show the other customers. We're so lucky to have such a wonderful chemist close by and I'm sure most people appreciate this. Thank you Lyndsay and Gilmour !!! D %^ )
December 2023 by Cal Brown
An absolute farce of a chemist, any time I've been in, there's been an issue. The wait times are ridiculous, they never have the full prescription order, there's always something missing or needing fulfilled at a later date and their customer service is absolutely terrible.On a more recent visit, there was a queue out the door, I had been served and was waiting for the prescription (for a long time), the male chemist said to me to move up to allow him to serve a customer, but the way I was asked to move was very unprofessional and very rude. I did remind him before leaving that his customer service skills were absolutely abysmal and virtually non-existent, and that manners go a long way, especially when there's hardly any room to move to anywhere in that chemist, where was he expecting me to go?In short, this place it awful and you're almost guarenteed to experience some sort of issue when visiting, I would avoid if possible.
December 2023 by Jillian Blair
Shocking service. Went to collect prescription on Friday of 2 items and told had none left and new delivery in morning. Went back again to collect to be advised second item still not available until Monday and as only one of the two items in stock were not able to give me this as both were to be handed out together. Have attended there numerous times over the years always with issues.Took prescription and went to St. Ninians Pharmacy who were fantastic.
January 2023 by Veronica Jack
Service is shocking went right down hill since all the reliable staff left. Only one on the desk so could wait up to half hour to hand in or pick up prescription. can also be a challenge to buy over the counter because of lack of staff actually working at front of house. They say leave it a week from ordering prescription so you go back 8 days later still not ready told will be about 20mins. No Apology or explanation why it's not ready and when you start to complain the young girl tells you they very busy which we all understand but the hole purpose of ordering in advance is so you don't have to wait. (Also when I phone doctor surgery to move Pharmacy they inform me that my prescription was sent over on the 19th so even they cant understand why its not ready. The young girl then informs me that if I not happy can go to another pharmacy just to let my doctor know. Her hole attitude to the public is appalling, lack of customer care from the young lady.I understand the staff are all very busy, but its clearly not working as no matter when you go in there is a big queue and people being told meds not ready will be anything up to 30min wait.
December 2022 by Wiley Coyote
What an absolute riot. Had to get an emergency script for my grandmother who was in a great deal of pain. Told to come back after lunch time, which I did. Took 10 minutes for anyone to acknowledge I was there, only to be told it wasn't ready. It was only cocodamol!While waiting there were several other customers who commented on not receiving their full script to which they'd have to come back for. Overall it didn't seem like anyone was in control behind the counter. I won't be back to this pharmacy.
December 2022 by Dianne Ralston
Nice friendly staff, great choice of items.
June 2022 by Margaret Currie
Absolutely shocking treatment i phoned for perception and was told it would be the falling Tuesday so went and got a perception from gp and put it in on the Tuesday its Saturday now and have just been told that they don't do the medication i need so i have been left in pain till Monday now thanks for nothing so it will probably be Tuesday before i get my perception but it won't be you that's doing it
March 2022 by N A
Very friendly and attentive staff. I have to attend the pharmacy regularly and they have been nothing short of amazing, especially throughout the height of the pandemic restrictions.
December 2021 by Lester Stickings
Not the best pharmacy in the area
September 2021 by andrea morrison
Telephoned pharmacy on Wednesday and spoke to June who was unable to give me a definitive answer, at that time. She has exceeded all my expectations and has gone the extra mile, and more, to get the answers I required. Was so refreshing dealing with someone who really cared.
September 2020 by trish denham
I have to say the staff in this chemist are absolute troopers...During this difficult and challenging time people should spare a thought for all the hard work they are doing. Yeah you need to que outside and wait to get in and it's for ALL OUR SAFTEY. Think about that before you blow your top and moan that you need to wait. Jeezo people get a grip and thank the staff they are all doing there best in a bloody awful situation for EVERYONE.Thank you all for providing a great service during a testing time
September 2020 by Alan Stewart
I use the chemist at firs entry and have only praise for the the staff there have always been very helpful and pleasant
March 2019 by Kimberley Gilmour
I came in today to get my prescription and they would usually give back the other part of the prescription for your repeat prescription i had to say that multiple times and the lady was speaking too me like i was stupid and they would usually give you the other part of the prescription when they hand over the medication
