March 2024 by Elizabeth Whelan
Friendly, helpful staff
September 2023 by JK C
For a company that professes on its website to "great customer care", our experience can only be described as disappointing, dismissive, and in parts diabolical and so if you are looking for a remodel, new bathroom etc, I would definitely do your homework and shop around because we will NEVER use My Beautiful Bathrooms again. And this is why...In early 2022 my wife and I paid this company more than £8k for an ensuite, including design, utilities and installation. We were both initially delighted with the end result. However 18 months later and we noticed that one of the legs of our sink unit was rusting/black paint peeling off and therefore immediately contacted the company with the aim to simply resolve the issue by asking for a new set of basin legs to be installed to make our ensuite look as new again. Repeated emails and pictures of the unit corrosion were sent to the company with the aim of quickly resolving our complaint, with very little response, except an email stating they were waiting for the manufacturer to come back to them. Why? Our contract had been with My Beautiful Bathrooms, not the manufacturers! We then received a call from their female representative 10 days ago, who was quite simply rude, clearly unwilling to listen to us and our concern, talking "at us" more than to us. Her feeedback was that the manufacturers were unwilling to replace for us because the legs of the sink basin unit would have come into contact with water. When my wife and I had stopped laughing at this ludicrous reason (it's an ensuite with shower so of course would have come into contact with water) I then suggested (as a tradesman myself) whether there could be a problem with the extractor fan and was there a chance that one of their engineers could come and inspect. When we put it to the female representative she said she would enquire and come back to us. This was followed by another "curt" phone call from the same woman a few days later who said My Beautiful Bathrooms were not going to take any responsibility because they have fitted 50 of these units this year and they have received no complaints and if we wanted to make a complaint, then email and they will deal. But I thought that's what we did... six/seven weeks ago!Having now shown our ensuite to our friends, family and neighbours, who are on the market to have their own bathrooms redesigned, they have both been appalled at the state of the unit on inspection after a year since installation and the customer service care we have endured, and have all agreed they will not be using this company. In addition and having told our story, we have found a reliable and kindly bathroom fitter/plumber willing to come and inspect the extractor and fix our problem for free. Let's just say if I treated my customers as we have been treated, I think I would be out of business!
November 2022 by Joey Brown
A very professional outfit from the start, really nice bathroom showroom and just all round a good experience. Would recommend for anyone looking to get a new bathroom fitted
November 2022 by Timbo Hill
Can't recommend visiting the My Beautiful Bathroom showroom enough. From design to installation, I am absolutely over the moon at how my small bathroom + shower room has been transformed.
November 2022 by Ruth Hay
Great experience from Ewan and the team at My Beautiful Kitchen in Stirling, visited the showroom and loved it. The team were so helpful and accommodating. Happy to recommend.
November 2022 by Chris Cornette
We had excellent service from my first visit to the Stirling showroom. The bathroom design by Benn, which was excellent and innovative, Benn took time to listen to what we wanted. We actually ended up with installation quicker than expected and it all went well.
November 2022 by Ralph Brown
I am delighted with my bathroom and would like to thank the beautiful team for their advice and professional nature. Bathroom fitter Craig was exceptional, super friendly and the finished work was perfect. I would highly recommend popping into the bathroom showroom for inspiration also.
November 2022 by Jason C
Very knowledgeable staff, really helped me design my new bathroom. The showroom is full of wonderful displays that really helped me to picture the way the finished bathroom will look like after installation.Can?t wait!
August 2022 by Maureen Quinn
Love my beautiful kitchen, thumbs up all round and great experience from start to finish.
July 2022 by Prem Gajree
Lovely showroom with lots of kitchen & bathroom displays. Helpful, knowledgeable staff.
July 2022 by Robert Hoggan
Very friendly helpful staff, excellent products.
July 2022 by Niamh Lyons
Got my new kitchen and en-suite from the my beautiful bathroom showroom in Stirling. Absolutely delighted, great service from beginning to the final finish. Thanks to Kieron for the kitchen work and to Ross for the bathroom. I have now went ahead with this company for two new projects ( main bathroom and small downstairs cloakroom ) and I recommend them to everyone looking for great quality and a reasonable price.
July 2022 by Raymond Morrison
Visited both the Glasgow and Stirling Showroom and they are both outstanding. Delighted with my new bathrooms.
July 2022 by Maz Mg
Love my beautiful bathroom. Great workmanship and team. Very easy to deal with from start to finish. Happy to recommend.
July 2022 by Janet Stewart
Am I the only customer disappointed with the service.... my husband wanted to buy kitchen & get guys in to do it as hommers it would indeed have cost me less But know I wanted someone in get it done properly and quickly,there was a lack of comunication from the start ..... not enough tiles for foors were ordered so my 5days should be done turned into 9 days not a happy customer lots of little things missed .....
