August 2023 by Gerry Tyrrell
I had both a very thorough examination as well as a personable, friendly experience in Vision Express Stirling today. Greeting and introduction was friendly and relaxed. I was told there was one person ahead of me completing Pre-examination tests, so I could gauge that i wouldn?t be waiting for ages, and I could browse freely or have a seat. Philip completed my pre-examination tests and imaging. I opted for the additional OCT exam on top, it is £10, and probably the cheapest that I had seen offered from private and high street chains. There was no pressured up sell, it was all very relaxed and informative. I already knew about OCT imaging benefits so I was choosing it anyway.Once Philip had completed the pre-screening, I was given a very robust examination by Maryam. The experience again was personable and I felt valued first as a patient as well as a customer and a person. Maryam took me though my images and the OCT - so if you don?t know about OCT, you?ll appreciate that it?s a tenner well spent at the end - and believe me, that technology is not cheap. In fact all of the testing kit was modern and high-end. Their testing spaces were within close proximity to each other, so you could move from one office to another, yet still afforded privacy and were roomy. It was a very pleasant experience all-told and at no stage was there pressure or did I have the cattle-mart experience of other high street chains? I?ve been wearing glasses for nearly 40 years now so have tried a few? I hope to return and give Stirling my business in 2 years time because they?re a team of Utter Legends.
July 2023 by Patrick Gallagher
I arrived early for my appointment and was taken straight away. Everything was done very professionally and I could not be more pleased with my treatment.
June 2023 by Shakeel Shakoor
Excellent service from Vision Express in Stirling. I would like to thank Maryam (optometrist / store director) and Craig (manager) for looking after me during my visit for an eye test and helped me pick the glasses I bought. Very friendly and professional staff who were helpful through out my visit. Highly recommend Vision Express in stirling
June 2023 by Mary Wilson
Waited 2 months for glasses. When they finally arrived it was not the frames I had ordered. The lens did not have reactolite as requested. The manager Craig Morrison was completely unhelpful .
May 2023 by Rita Maria A. Oliveira
The worst employee, rude, arrogant and uneducated, answered me saying that I should have arrived half an hour before the appointment to try my contact lenses. You can keep them for yourselves. Today at 3pm.
April 2023 by julia mcculloch
Great service can?t do enough make you feel comfortable and relaxed
March 2023 by Emily Jeffrey
Needed an urgent eye appointment. Was 5 minutes late because I missed the bus, so I took an Uber here. They wouldn?t see me and were quite rude.
February 2023 by joseyjnr28
Been with them for just over 20 years. They used to be great and very professional. Went completely down hill.
November 2022 by Victor Udeogu
The service was top notch . The staff quite friendly and courteous. It was very good and I have no complaints or negative experience
October 2022 by Debbie Copland
Experience on the day was absolutely fine but the texts and phone calls in the weeks leading up to the appointment is overkill. 4 texts and 2 phone calls (which I missed unfortunately) just seemed a bit much to confirm one appointment. It would probably be useful if the texts led you to a page where you could confirm rather just only giving you an option to cancel or reschedule
August 2022 by Bhavesh Patel
Great collection of all brand ?. Excellent customer service received. Recommended.
June 2022 by Simon Barton
Absolutely wonderful service. I managed to break my glasses whilst on holiday and Beth, at vision express Stirling, managed to source replacement frames and place my existing lenses in them. This was done within 24 hours despite my frames not being in stock at Stirling. Really grateful for the efforts made. Thank you. Simon
June 2022 by jacqueline finlay
The first part of eye test was a bit intense but the main part was great .I learned my eye's were really healthy .Good news .
December 2021 by Jennifer Cowie
The optometrist was absolutely fantastic, everything was checked and explained to me. The person who did my last test was great. Really chatty and again made me feel comfortable.The person that did my initial checks was scruffy and not friendly at all. Definitely not customer service focused. Real shame as the rest of the experience was great.
November 2021 by Susan Dunn
Fast and efficient, all staff very helpful and friendly. No pressure to buy new spectacles.Have a medical issue which could affect my vision and optician was quick to reassure me .
