January 2024 by Jean Liddle
Hi We were delighted to have such a delightful salesman to help us,he was so friendly and helpful as were other members of staff.we would definitely recommend the store.
January 2024 by margaret mcbride
Absolutely excellent service. We were very pleased with all the help and advice we received from Brian.
December 2023 by Nikki Macellan
Went in to buy a bed very unsure what I wanted, brian helped me with everything bed, mattress and even a new pillow. He was very helpful and I would recommend everyone to shop at dreams at straiton.
November 2023 by Stuart Hamilton
Fantastic customer service and great knowledge of products throughout the staff at this store.
October 2023 by Jillian Macrae
Excellent service, loved the sleep simulator, James was very knowledgeable and super helpful, would def recommend
September 2023 by john menzies
We never thought our dreams would be fulfilled until we met Laura & her colleague. Could not have had better service.Many thanksJohn & Anita Menzies
September 2023 by Peter Shaw
We went to dreams at straiton as we wanted a new mattress .Stephanie was very helpful and friendly which makes spending your money a nicer experience .
August 2023 by Anne Richards
Absolutely great service today from Paula. She was very welcoming offering us a hot drink, and taking me through the process of using the machine to make sure I got the right mattress for my needs. Paula also spent a lot of time explaining all the different types of mattress. Then once I chose one she helped with selecting a base. Overall I?m delighted with the service and with the very friendly Paula.
August 2023 by CO JG
I have just had the best customer service experience I've ever had in any store and that's a genuine comment, no exaggeration. Paula from Dreams - Straiton was utterly superb in educating me, guiding me around, communicating quickly & clearly and in an un-bias, honest fashion. She gave me over an hour of her undivided attention, preparing a quote at the end of it at the current sales prices, agreeing to hold it for me for a couple of days until I had made up my mind. Will definitely return to the Straiton store.
August 2023 by Helen Mckinlay
Hi it was a great experience from start to finish, very impressed as this was my first ever shop at Dreams. Was very welcoming and stress free. And as I am disabled Paula guided me through the whole process. Sometimes there are certain places you have to go to and I felt vunrable, but not in this case.. Very happy with my purchase and can't wait for my new bed. Thankyou..I give 5 star rating.
August 2023 by Susan
Excellent service from Brian at the Straiton store. He was very helpful and knowledgeable, taking time to explain all the available options to me. I'm very happy with my choice.
May 2023 by Donna Powell
My partner and I visited the Straiton store over the bank holiday. We were greeted by Paula as we entered. She was very welcoming and knowledgeable. She made us feel relaxed and put no pressure on us to buy. She gave us the benefit of her experience to enable us to give some thought as to what we want. Also was kind enough to offer us hot drinks. While I made it clear I wouldn?t be buying that day she still spent time with is. If you are in the market for a bed or mattress I would certainly recommend you visit and ask for her.
May 2023 by ian Proctor
Very impressed by the service we received.Our expert Abbie, was very helpful and knowledgeable about the products on offer. There was no pressure to buy, no sales patter just a genuine interest in making sure we made the right choice for our needs. It was overall an enjoyable experience.
May 2023 by Eleni Triantafyllidi
Abbie was really helpful and made sure we found exactly what we were looking for and what was best for us! She definitely made sure to explain everything with details and helped us take advantage of the offers that they had as well! Overall great service!
May 2023 by lynne ramage
James was incredibly helpful - welcomed at the door but didn't hover and let me have a look round before asking if I needed help. He explained the different kinds of mattress and then I had a go on the sleep match which was a great wee massage! Even offered a coffee or other drink. I'd definitely recommend - there's a wide range of mattresses and prices so something for everyone
