January 2024 by Nyree brown
Waited 25 minute's for our order despite the fact that the fillets I had ordered were sitting under the lights, I appreciate that my husband had ordered on the bone which takes longer. The first time I went up to ask about the order the guy was really nice & explained about the chicken on the bone apologised & said it would be another 3 minutes, time went by & eventually our number was called... up I went & there was my coffee (no food) I didn't want it to get cold he said!! Attitude wasn't the best so my tone was rather sharp when I requested my food (AGAIN) started to put the food on the tray then in the middle of that he checked the screen for delivery and started a conversation about it with his colleague. Disappointed is an understatement will definitely not be back!
January 2024 by Atilla Göktu? Sünker
Very poorly managed place. Chicken was extremely dry and staff were argumentative among themselves. Not to mention slow service and dirty and broken toilets. Not
December 2023 by Colm Smyth
They need to clean the tables. Filthy place, staff not rushed off their feet so no excuses just sloppy. Food service
December 2023 by Gillian Imrie
Terrible experience, they forgot to put my order in the bag and got all the way home before I noticed. Called and had to drive all the way back. In my opinion they didn't do enough to make up for the error. Will not be back .
December 2023 by Mark Maclean
Chicken was pink and soft feel sick thank you for first experience.
December 2023 by Ian Coyle
Fire alarm went off while awaiting my order, and the manageress told the staff to leave but left me and other customers to make up our own mind if we were evacuating. No direction from anyone where to stand or update what was happening. I did get my order as it was presumably a false alarm thank goodness however had it been a real fire it would have been very different.
December 2023 by Claire Reilly
Where to start! Terrible experience, ordered through the app (drive through collection)... where they apparently couldn't fulfil my order so I had to go in to collect. Waited 20mins for them to faff around, wee guy who was serving the chips much have been starving as he was having a prowe munch. One of the servers (who was asked by a customer how much longer for the corn on the cobb) laughed at her, before quoting her a further 12 minutes after the initial 4minutes.No lids for the drinks.Worker went outside, me following right behind didn't even hold the door open despite the large order including drinks and milkshakes. Just rude. Shocking service. Not organised. Unprofessional and pretty much sums up why folk get a bad rep working there.
December 2023 by Max Michie
Having waited for over half an hour for the food to finally arrive (takeaway), I was met by a disgruntled delivery driver apologising while justifying the wait of the meal. Not only was it lukewarm and distasteful, items were missing from my delivery. I phoned exactly 17 times to get in touch with KFC at straiton to resolve the issue and not once did anyone pick up. It?s laughable, how can a fast food restaurant be so poor. Hire chimpanzees from the local Edinburgh zoo and they could do a better job than these baboons. Pathetic
November 2023 by James Macd
Absolutely useless! Order came,no chips,no sides,no popcorn chicken. Sent me gravy some rice and 8 bits of chicken.
November 2023 by Joshua Wagar
Staff were amazing. Helped out witha any issues, highly professional and efficient.
November 2023 by T T
Waited 30 mins for a wrong order.Consistently severely understaffed at rush hour, prioritizes deliveries and dirty. Just gotten worse ans worse ver the years I'd definitely avoid l, nando's same price and
November 2023 by Andrew Brown
Order was wrong.Wrong sauce on tower burger and no cheese(sweet chilli for some reason), given wrong type of chicken.Portions in snack box was half size in other KFCs.Let manager know and was told "OK thanks". All round poor experience.
November 2023 by Rab Carr
Just arrived home putting out the food and no rice box , very disappointed.I realise it's busy but not putting in all the order and checking itWish I had looked before leaving store but still missing my lunch because the staff are busy is no help to me as a diabetic it's a pain the the proverbial.Dietary restrictions: I'm mildly diabetic due to a brain tumour. Food is controlled. Missing a meal is not terrible but for a type 1 diabetic it can be life threatening.Please check your orders twice.
November 2023 by Boro Ozz
As usual staff is useless and unexperienced... You pull up at the drive through only to wait way to long while inside it isn't busy at all... Love the food, shame staff ruins the experience.. Not the first time.. Ended up driving around and ordering inside.. Might as well close the drive through
November 2023 by R
Literally the slowed KFC ever. So much for quick service. To top it off the food was cold. Probably waiting the same length of time as I was in the drive thru
