March 2024 by Steven O'hara
Arrived with stuck front left break. Should be a basic repair. I was told a break service would correct this. Paid £96 for this even though they only serviced 3 wheels as they snapped the wheel locking adaptor and couldn't remove rear offside wheel. Now need to replace these for £60. Fault still persisted so returned to garage, (so wasted £96) and they then charged me further £197 for a caliper. Fault still persisted. Took to another garage who removed all wheel nuts with ease. Now need new wheel bearing as I've been driving with stuck break thinking fault was corrected. Genuinely a shambles.
March 2024 by barrie knox
Good service pleacent
December 2023 by Alan Cowan
Got the car mot'd here within two days of phoning for an appointment. Great service and phoned as soon as the car was ready. Recommended.
November 2023 by natalie marshall
Went in today with problem with my car radio the man fixed it within 10 mins without any bookings didn't even charge me for his time was so happy to get my radio working again nothing worse than driving a silent car anyways great service amazing staff very kind will definitely be back if anything goes wrong with my car will not go anywhere else now and If your someone like me reading the reviews of places I would highly recommend this business.
October 2023 by chris campbell
Staff were friendly and helpful anything I wanted to know thay answered
September 2023 by John Clark
no problems to small. brilliant service wouldn't use anyone else
August 2023 by Sharon Mclaughlin
Great garage very friendly, speedy repair,great price
April 2023 by David Richardson
Went very sour very quickly , was called to say car had passed then called back to say it had failed on binding brakes , declined the offer of repair seemed very aggressive when picking car up where as it really should have been me that was annoyed,should really watch what you say about your customers when you bum dial then for nearly six minutes. .shame I can't put video and pics up as my binding brakes free wheel smoothly and my so called thin brake pads are as meaty as when I fitted them at the end of Feb admittedly yes disc's have a slight groove but certainly not pitted or excessively corroded as suggested.Enjoy your upcoming HolidayService: Vehicle Inspection
April 2023 by Rob Miller
Good staff is hard to come by
April 2023 by Tom Welsh
Always reliable.
February 2023 by Clement
Brought my car (2014 Peugeot 208) to diagnose the cause of a P0420 fault code despite a new catalytic converter, about 3 weeks ago.They have managed to fix the code by performing some ECU re-calibration. I have not had a repeat of this code. It seems that some garages are better at "computer" work than others and Alex Brown seems to be one of these.I had an impression that a full report would have been provided (as stated by their website). This was not my experience. I would suggest even a line or 2 of the key findings, plus some basic observations (e.g. mileage) be included in the invoice. This would help for a couple reasons 1. Not everyone (myself included) understands the terminology given verbally and it gives us opportunity for further research 2. Provides a record which can be followed-up if needed (and especially if at another garage). But yes, the whole interaction cost me £78 (including VAT) and one shouldn't be expecting a fancy folder and a courtesy car to come along with it.Gordon was very patient in explaining what the issue was and what had been done. Front counter lady (didn't get her name) was incredibly helpful as well.This was an overall positive experience and would return again if the need arises. Would recommend this garage.
February 2023 by kerry ?Kerry? kerry
visited today for my MOT I was honestly shocked at the price of an hours labour. £72 including VAT (had 1 drop link replaced i personally supplied the garage with the part for quickness to get my car back for the weekend)Unfortunately the garage was not certain of there own prices. was given 4 prices in an hour. EXPLAINED!!! quoted £60 by phone ..£35 at reception £60 again when went to pay the bill . then informed yet again it was £72 because there is VAT. confused !!The receptionist got price from a mechanic for the first quote over the phone at £60 (wasn't happy but hey ho) "2nd quote £35 was given at reception when handing in the drop link for the repair as we did ask why it was so expensive? it was confirmed £60 was too expensive by a mechanic at this point so £35 it was.3rd quote when paying the bill went back up to the original £60 because the nuts needed heated up to free them off. i know gas is getting expensive guys but thats taking the p*ss £25 for 60 seconds or so with oxy acetaline torch (grinder to cut them off would have been an economical option and faster) + last time i checked gas was a consumable item in garages just like a mechanic wouldn't charge an extra 20 quid for snapping his favourite wrench on my vehicle...4th quote paying the bill, £60 is now no more, its now £72 because VATABLE LABOUR (VAT) i was under the impression for retail customers it would make sense to add all this together. after bringing the exact £60 i was quoted.it would be very helpful to customers if VAT was added in the overall price so accurate payment can be given at the till and customers have the accurate money with them. it is also unprofessional to chop and change prices for mundane excuses (especially when using heat to get rusted nuts off older vehicles is common practice) I felt like i was served in a panic and no one knew what was going on.Please make your hourly rate clear and stick to it i felt you dropped it to £35 to get my car on the ramp and left me no choice in the over all price.To avoid unhappy customers please give the proper full price before repairs are carried out and stay with that price including VAT. To avoid un happy and stressed customers.its fortunate on my visit i had my bank card if this was a very expensive repair a customer could be in a lot of financial trouble in the current financial climate it would be beneficial to the business if honesty and customer service was a priority especially with the bill.poor service .
February 2023 by Mary Hall
What a wonderful young man, Gordon. You were very helpful and kind to me on my 1st visit to you. Your work was carried out professionally and was completed under the time you gave me for collection. If I could give you the moon and stars I would. Thank you. Mary Hall
December 2022 by Jim MacMillan
Been taking my vehicle here now for the last 3-4yrs and always very happy with their service. Competitively priced and very customer focused.As an example, I work away from home each week & live alone so when I need a service, MOT, etc I drop off my car at the weekend, and they do whatever is required and then drop off my car onto my driveway (a mile or so away) and post my keys through the letterbox.Very highly recommended.
November 2021 by David McManus
All work carried out promptly and at agreed price, friendly, efficient staff
