March 2024 by Alexa hicks
Purchased a beautiful cluster diamond ring today in store. Dave was welcoming and a first class service, as a rather emotional purchase. They even arranged the resizing of my ring within two hours at their other shop by the square. First class service from Dave and Steve. Highly recommend and will definitely be visiting again, thank you and I am extremely happy with the beautiful ring, I purchased.
March 2024 by D P
I spent a very useful 30 minutes in this shop today, discussing the value of some rings that had come into our possession, via probate.Although there was no obvious instant commercial benefit to the shop, the guy I was served by was incredibly helpful and gave me the benefit of his experience in a manner that was both unhurried and totally professional at all times.That is a rare quality these days and I would have absolutely no hesitation in recommending this organisation to anyone.
March 2024 by Golden Moose
I bought in an inherited Tudor watch for some adjustment & advice. Steve was an absolute gentleman and made the adjustments FOC. I will most certainly be back! James.
February 2024 by David Trek
We got our wedding rings from Country Goldsmiths. The whole team, including Steve, David, and Ellie, were fantastic. The customer service has been top-notch all the way - to the point I now have "brand loyalty" for them.We both also arranged secret wedding day gifts from them, which they managed to keep secret despite our frequent visits. I'm sure we will be back in the future.
February 2024 by TPGC GEN
Everyone has always been super polite and engaging. My go to jewellers in shrewsbury and surroundings
February 2024 by Mitch Debney
Effortless service, nothing was too much effort. Freya, Dave and Steve all went above and beyond.The highest standard of customer service and care.Recommend to everyone.
February 2024 by Ria Skelton
Such a wonderful experience, exceptional service from the whole team! They really went over and above for us, we can?t thank them enough!
December 2023 by Lauren Newell
Came into store today to have a look at the lovely vintage/pre owned rings. Immediately greeted by Stuart who was friendly and welcoming. Whilst in store, I happened to mention that I was having issues with a couple of my current rings spinning as they?re slightly too big in winter months. Stuart assisted by finding some ?squiggly things? (if he reads this he should understand the lingo!) and my problem is now solved. Whenever I have visited I have found the staff to be really friendly and welcoming and I will definitely be visiting again in the future.
December 2023 by Kelli Jones
Visited today (01/12/2023) and was greeted by Marilyn (Mal). She helped me pick out the most timeless 1930?s Old Cut Diamond (as I was specifically after an old cut). She really is an asset to your store.Steve, who was also lovely helped with finalising the purchase. My husband bought a Rolex back in the Summer from Steve and the service then, just like today was great.We were a walk in with our 1 year old boy who has been teething and the staff was fantastic with him; letting him play with the ring sizers, keys and generally walk around the shop.I saw a lovely brooch that I knew my mum would like and was gifted this as a way of a discount off my ring. This was such a lovely kind gesture. The ring was also resized for me and polished to take home on the very same day ! All it took was a little 1 hour wander around town.I love old, antique/secondhand jewellery and there are very few shops like this about in the County unless you are willing to travel to Birmingham Jewellery Quarter. Some pieces are maybe on the pricey side compared to a couple of stores I follow. However, the fact you are willing to deduct money off where possible more than makes up for this.As a ?run of the mill couple? with our kid, It was lovely to be treated and dealt with the upmost respect .Maybe visit again in the near future ? my lovely ring could do with some matching earrings :)
October 2023 by Leah W
We visited your new store on Pride Hill, Shrewsbury, and was badly greeted by an old man on the counter. He was incredibly rude towards my belongings that I had asked him to value. He didn?t even have the time to look at my items properly ( even though your shop was as quiet as a mouse all day) and said they?re ?charity shop worthy? & ? whoever owned them, didn?t have good taste with jewellery?.I don?t even know how he still has a job with you, considering your new shop has only been open 6 weeks it will not stay open with his customer service skills.I then took a trip to a shop over the road and managed to get over £750 for the same items and was treated with respect. I dread to think the business you have missed out on with him working for you. Terrible experience.
October 2023 by AJ G
We were a walk-in drama, my 13 yr old daughter had knotted her gold bracelet and we were asked to have a quick wander round town and returned some 10 minutes later to a very clean, shiny and un-knotted bracelet, fixed on the house. The chap in the store informed my daughter to make sure she kept her bracelet done up to avoid such drama in future and we both came away happy customers. Thank you so much.
September 2023 by Beverley Pugh
Service was amazing and I?m really pleased with the quality of the ring. The whole experience was easy and enjoyable and I would definitely recommend to others.
September 2023 by Elaine Mackenzie
I visited the store on the recommendation of another family member who was happy with the quality and service. I was also impressed with the store and staff. All polite and friendly although I dealt with Marilyn (Mal) - she was patient and helpful with her advice. Very happy with my purchase of 2 items :o) I would return and also recommend!
August 2023 by Claire Scott
Super service, friendly, helpful and great choice, new and new to you !!
July 2023 by Andrew Gale
Excellent shop with great range of jewelry. Excellent and attentive staff.
