March 2024 by Karla Harris
I love Woodroffe?s. I?ve used them for multiple aspects? purchasing jewellery, making custom made jewellery, valuations, and ring resizing and they?ve excelled at it all! The staff are wonderfully helpful and knowledgable, and the best bit is they aren?t pushy or hard sellers, instead very respectful and non-pressurising. I?ve recently consulted with Barry to have some bespoke earrings made and from materials, to design, they really listened and created exactly what I was after. They were able to set some loose diamonds into stunning platinum earrings which really show off the beautiful stones. Highly recommend all of their services! My only complaint is they have too much beautiful jewellery, it?s hard to avoid the shop every time I?m in town now? Very happy camper and a great asset to Shrewsbury. Thanks again!
January 2024 by Rosanna Bromley
Always attentive and professionalService.
December 2023 by Sarah Young
Order my item? 4 days after told they don?t have the item that they sold it. Won?t shop from here again and won?t be advising my friends to.
December 2023 by John Farrington
Would highly recommend this jewellery shop extremely helpful and pleasant shopping experience
November 2023 by anthony jju
Excellent jeweller's very helpful and polite had my ring altered very reasonable priced worth a look highly recommend AJJ
November 2023 by Tessa Roberts
Had such a lovely experience on Saturday 4th of November buying a ring here. The staff were lovely and it was sized and ready to wear within an hour. Thank you so muchx
September 2023 by Russell Wicks
My partner and I came into the Shrewsbury office today and the two ladies that we spoke to were so friendly and personable it really made our day. It is fantastic to get good service but they were so good that we both felt we had to let people know. People like them are what makes an otherwise mundane trip into town an absolute pleasure.
September 2023 by Sarah Brazier
It's taken me some time to post following the sad passing of my great Grandparent, but I was treated so badly by the chap at the shop, I felt I must post this.I took my 1920's ladies wrist watch in to be looked at, I'd inherited it from my great Grandmother. I wanted it cleaned and wondered if any information could be gleaned from the watch about its maker or history etc.The chap who attended to me looked at the piece in my hand and declared he'd never get it going. He surely would have known the watch needed to be wound. He dismissed me out if hand and didn't even examine the item. I left with tears in my eyes, feeling dejected by the way he had spoken to me, his condescending tone and what he said in front of other customers. I wished another staff member had been on the floor, I was aware that others were in an office as I'd noticed them when the chap came out to serve me. I felt robbed of any confidence to ask to speak to anyone else. I felt so belittled.If Woodroffe's checked their ledgers my mother's family have been going to them for decades. My great Grandmother, Grandfather, Mum and Sister. From jewellery repairs, to anniversary gifts, even more recently for my sisters wedding jewellery. My 90 year old Grandmother couldn't believe how I was treated and advised me that if I hadn't been 'in my scruffs,' I'd have probably received an entirely different reception from the staff member!As such I would not recommend this shop anymore (sadly,) and my family will not use Woodroffe's any longer. We've always been supporters of independent and trusted local shops, but in this case we are now using recognised chains of what you might call 'high street' jewellers.
December 2022 by Simon Bromley
My partner and I are very happy with the service we received here, trading in an old ring and purchasing a wedding band at the same time. Thank you!
November 2022 by Emma Nolan
Fabulous customer service, highly recommended extremely friendly and very knowledgeable.
October 2021 by Kirsty Blenkins
I wanted to share my experience of this jewellers as it has been so fantastic.I wanted to get a signet ring for my husbands 50th b'day during lockdown. I got three quotes, Woodroffe was by far the best price. Actually by almost half of another jewellers in Shrewsbury for the same ring.The ring is really fabulous, the engraving is perfect and just a lovely ring. They did so well doing the family moto from a picture.I live in Hertfordshire and I have to say that this jewellers is worth using where ever you live.I was kept informed all though the process and even got a hand written note with the ring.My husband is very happy, Thank you
October 2021 by Graeme Smith
Great little shop, couldn?t be more helpful, great selection of quality jewellery if you are looking for something special. The gentleman that served us had lots of patience whilst my wife tried on many different rings, eventually we found the perfect one. Thank you
October 2021 by Eva Corbett
Excellent service when having a ring resized. Really helpful staff who remained patient and polite even when they had to resize a second time! Prompt service and a great job done,will definitely be returning.
October 2020 by Sian Lloyd
We took my husband re placement wedding ring in to be re-sized. Spoke to the silversmith and he was confident it could be done.We had been told by another jewellers in Whitchurch, it wasn't possible after waiting over 4 months for the ring to be returned.Collected my ring yesterday and it fits and look fabulous.Can highly recommend J. A. Woodroffe in Shrewsbury. Thank you.
October 2020 by Harriet Roberts
Came in to get my favourite ring re-shaped due to wear. The staff we amazing and did it for me in seconds. So pleased with the customer service and how amazing my ring looks now. Thank-you very much.
