December 2023 by VIPIN KANNAN
Mr. James Morgan was very prompt and efficient in helping me open my account. With a smile on his face, demonstrating excellent customer care. Thank you very much?
October 2023 by Kassie Alvarez
I have never experienced such gross incompetence and poor customer service in my life. I have entered this branch on THREE occasions to resolve my issue with my User ID and each time was totally disregarded and palmed off. I came in with my (at times crying toddler) and was provided with no assistance. My issue was not important enough to qualify for an appointment and was made to wait each time for up to 40 minutes. When I would then call lloyds customer service line, they told me to go in branch and vice versa. I cannot dissuade customers more from this bank and this branch in particular. My husband and I will be closing all of our accounts and moving elsewhere. Shrewsbury Lloyds should be absolutely ashamed of themselves but judging by the smirk of the employee who I spoke to, no such emotion is possible.
June 2023 by Kevin Bromage
Very good
February 2023 by Gary Howorth
Queue was quite slow but that was due to customers not thecstaff!
August 2022 by Molly Hilton
Mr Richard White was very quick and efficient at helping a long line of customers. All with a smile on his face demonstrating brilliant customer care.
April 2022 by Martin Edwards
Looking at the other reviews should have put me off entertaining this branch, but I risked it and never had a problem . Quick and pleasant service. Call it luck or whatever, I will be back
January 2022 by Dr Adblue
Shannon was very helpful and polite whilst unblocking my card. Thank you A+++
December 2021 by Will Griffiths
Came with a simple enquiry...was met with very rude service. Seems to be a trend with the rest of the reviews too. Glad I don't bank with them!
August 2021 by Profile Tuning
Shannon was very helpful and polite whilst unblocking my card. Thank you A+++
July 2021 by Amanda Shaw
Slow and unprofessional staff, we had such a poor experience here we are now changing bank accounts as a result. We also witnessed the staff talking amongst themselves about the appearances of the customers coming in and out of the branch, appalling.
January 2021 by Maddy Green
Staff very rude! Made me feel like a criminal when I asked to withdraw some cash and tried to convince me to do bank transfer rather than a withdrawal! My own money out of my own account! I will not be returning! To sum up ?BULLIES! ???????????????????????
December 2020 by P&t Barbers
Really good stuff
October 2020 by Twana Barber
Really good stuff
October 2020 by Fabien
This branch is a joke. Received a terrible service from one of the staff. Felt extremely helpless and quite annoyed with the end result.
July 2019 by Toby
What a loads of rubbish, it says Lloyd's is open until 5pm, I wen't in at 4:40pm to be told the only server that was available was the cash point! I wouldn't drive to the town and pay for parking for a cash point!
