November 2023 by Amy Amber
Have always loved Papa Johns but we are now giving up after receiving the wrong order several times after long delivery waits and poor customer service when we phone up to try and rectify the issue - the staff are defensive and argue rather than trying to be helpful, the language barrier doesn't help either. Not good enough considering the amount paid per order. Have never had this problem with Pizza Hut so will be using them in future
October 2023 by Leanne Burgess
Amazing pizza, I would say better than dominoes hands down!
October 2023 by Rich
Food was hot tasty, fantastic service form the delivery driver lee.
October 2023 by Stan Lee
Last year I had to give up Papa John's Shrewsbury branch as a go to place because the dough was always undercooked. It was borderline inedible. I made a complaint and they swore that nothing has changed from the original recipe. I gave them another attempt shortly after and it was still terrible. A year later, I gave them a second chance and they have fixed it. Whether it was a dough or oven issue, it's resolved and that's all I care about. I know they're a multi nation chain but the pepperoni pizza, when done right with a crispy base and crispy pepperoni, they can rival most pizza places. Delicious. Also props to the delivery guy who's always on time with a hot pizza.
October 2023 by Tia
Hot and fresh. App had a bit of a timing issue but in the right direction...and not the venue's fault. Tasty veggie two halfs huge pizza. All good, and I rarely seek out ?!
October 2023 by Nicolas Jankaj
Ordered multiple items, they got delivered quite fast, so the food was still piping hot.would recommend.
July 2023 by kaur g
When i order first time , the guy was really friendly and understandable i just explain to him nd he made pizza same and i loved pizzaAfter that i order few times ,was better but from last two orders i am explaining to the lady what i wanted actually but she didnt wanted to understand may b , was really rude today and then she just cut off my call with rude manner after taking my order that was really annoying. When i got my pizza only lots tomato on the pizza with no cheese and pizza slices didnt cut properly . Really completely annoying and disappointing service today .
July 2023 by Eamonn Canfer
Very friendly staff and happy to hold my order for a few minutes whilst we ran a few errands. Great service and excellent pizza ??
July 2023 by Ell
Very rude staff, rang up for 1 pizza and took 10 minutes to order. Told me to wait while he picked up a personal phone call then swore on the phone because he made a mistake. Didn't even apologise when we collected pizza. Very poor customer service.
July 2023 by Lou
Very rude staff, rang up for 1 pizza and took 10 minutes to order. Told me to wait while he picked up a personal phone call then swore on the phone because he made a mistake. Didn't even apologise when we collected pizza. Very poor customer service.
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April 2023 by MJB1890
Chicken wings tasted like methylated spirits or paint thinner, both me and my partner had to spit them out and rinse our mouths. The taste of chemicals took 10 minutes to leave our mouths. The store manager did not take this seriously, reporting he has smelt them and agrees there is an unusual smell to the chicken wings but it?s because they have been stored next to onions. Why on earth are chicken wings stored next to onions ? We disputed this was not an onion taste. He refused to refund the chicken wings as this would mean he had to refund the whole order (this would have been entirely appropriate), offered to send more chicken wings (we declined). The chicken wings were inedible and clearly contaminated with something! Contacted the food standards agency as genuinely concerned for public health. After 2 weeks and a complaint direct to papa johns head office, we finally received a refund, not a refund of the whole order though? just the chicken wings. No apology for the poor service from their store manager either. No explanation as to why my mouth was contaminated with paint stripper. I?ll spend my money at dominoes and Pizza Hut from now on. Well done Papa Johns ??
April 2023 by Zoe Amber Powell
Papa johns is pricey but so worth it for the new vegan menu! Yum! :)
April 2023 by Gary Daley
Good food and staff helped me to get the best deal they had to offer.
January 2023 by TRACY EVANS
These guys are great. Always have great banter. They are people too, your nice they are nice. Your horrid they still nice
