December 2023 by Sandra Hargreaves
Staff not informative. Need training on products and customer service
November 2023 by Dave
If they could be bothered to answer their phones, I might be able to ask them about buying something.It just hangs up after 10 rings every time I try to call. It's not customer service to why bother? What's the point?????
September 2023 by David Melville
Haven't been to a Sports Direct store for sometime, got so used to ordering online during COVID etc, then moved to Wales..this is my nearest SD store, it was refreshing to find the format was still as before and good to be able to 'feel' the products before buying. Store was clean and tidy.. noticeable increase in prices as with everything else.
August 2023 by C Vernon
Won?t pick up the phone, lazy useless staff?..
August 2023 by Leanne Combrinck
Purchased some items on Saturday spending £100 and I told the person on the till that I didn't have time to try them on and can I get a cash refund if I bring them back the next day. He told me I could within 28 days. Went back the next day to return 2 of the 3 items and they gave me a credit note! Someone told me I could get a cash refund and this has really messed with my money now. The dude that serviced hardly even spoke and I assumed he had a hang over and didn't care but to mess with someone like this isn't fare. I tried to call them over 6 times and there is no one answering. I messaged them on live chat and it was useless, the agent didn't ever read my complaint. Disgusting service. Totally unfair.
August 2023 by Sally Anne
Purchased some items on Saturday spending £100 and I told the person on the till that I didn't have time to try them on and can I get a cash refund if I bring them back the next day. He told me I could within 28 days. Went back the next day to return 2 of the 3 items and they gave me a credit note! Someone told me I could get a cash refund and this has really messed with my money now. The dude that serviced hardly even spoke and I assumed he had a hang over and didn't care but to mess with someone like this isn't fare. I tried to call them over 6 times and there is no one answering. I messaged them on live chat and it was useless, the agent didn't ever read my complaint. Disgusting service. Totally unfair.
June 2023 by Kat P
The staff are always very hard to get hold of. I asked a chap who was standing near shoes for a trainer in a specific size, he just said someone would be over in a minute. Wasn't impressed. We did make a purchase but more out of necessity rather than wanting to spend money in that particular store. I won't be rushing back.
April 2023 by Alexander Murphy-Brown
70% off, why not.
April 2023 by Jack Peters
No staff to help us get any shoes out. Of course, when you do get someone they leave straight away. How can they expect to sell shoes if we can't try them on or even get them to take to the till? Absolutely shocking.
April 2023 by Yvonne Pratten
Want to say a massive thank you to S****** in the shoe department. Went above and beyond for us today. She was very helpful and patient whilst my son tried on numerous trainers.
March 2023 by Chris Jones
Always a good choice of products, friendly staff
August 2022 by Anne McClean
I will never set foot in a Sports Direct again. Depressing environment, zero customer service. Life is too short for this dross.
August 2022 by Andrea Williams
Looking for football boots and trainers ready for back to school. We're able to find what we needed and the service from the guy in the sports shoe department was quick and efficient
August 2022 by Jerome Conlin (Sid)
Good service, with a bit of encouragement. Thanks .The staff had to run around for me and I could see they were not used to it.
July 2022 by rob dee
Great prices and extensive selection of sports related gear as well as outdoor clothing and gear and general leisure wear.
