February 2024 by Andy Pritchard
Dine in | Breakfast | £1?10I visited Subway Battlefield Shrewsbury on the morning of the 13th of January where i had a foot long breakfast roll it didn't seem to be that hot but thought nothing of it at the time as i watched them put in the oven that was the only thing i had to eat for the rest of the day i had to go to Carlisle that night starting at 00,00 on the way back down to shrewsbury on the Sunday the journey took forever i became very ill my stomach became very painful eventually i got home i went straight to bed due to the pains i had numerous visits to the toilet day & night didn't sleep much at all didn't eat anything for over 5 days i contacted my doctors as i didn't k
February 2024 by Max
Old lady was very rude and the young guy couldnt wrap the subway properly. Workers taking up the seats.
December 2023 by Jack Whittaker
I went into this branch today, order the big breakwich and requested for no egg, they told me that they would have to charge me to take the egg off? this has never been an issue before and then they proceeded to put the egg on anyway underneath everything else so it melted into the entire sandwich, they also put extra egg on the sandwich
November 2023 by Jiju George
One of the worst service I ever experienced since I became a subway customer in the year 2005. The lady who was at the counter today @ 2:10pm was not at all professional. She was not bothered to provide a good service. Also she refused to add the sauce which I requested for my foot long BMT. I felt she is stubborn, rude and discriminating. I prefer going to Meole Brace(love their service) or Battlefield to get my Sub.Never to this outlet again
October 2023 by steffy peringelil
"I visited Subway today at 15:30, and I must say, I was quite disappointed with the service provided by the elderly lady behind the counter. This is the third time this has happened, where she placed my wrap directly on the counter without placing it in the paper underneath. What bothered me even more was that she seemed to prioritize serving others who came after me. It's important that all customers receive the same level of service, regardless of their background. I hope this issue can be addressed for a more pleasant dining experience."
October 2023 by Luke Hignett
just had the rudest most awful experience the staff were rushing us out bare in mind it was 4:49 and they close at 6 but as it seemed they we already closing down, complaining when more people entered and not to mention they wouldn?t take cash because they had already counted the tills and her words not mine ?I ain?t counting that bloody till again? actually appalled this old crone can even speak like this, on numerous occasions she?s been disrespectful and began the closing process early she needs teaching respect at her old age.02/10/2023
October 2023 by Michael Ellis
Extremely Disappointing Experience at Subway Shrewsbury Town CentreDate of Visit: October 5th, 2023My recent visit to the Subway in Shrewsbury Town Centre left me deeply disappointed and dissatisfied with both the service and attitude of the employee working on the evening of Thursday, October 5th, 2023. This experience was so off-putting that I feel compelled to share my thoughts to help others make informed decisions when considering dining at this establishment.From the very beginning of our visit, it was clear that this particular employee lacked basic hygiene practices and a customer-oriented attitude. The most concerning aspect of our experience was her refusal to change her gloves when handling meat and subsequently preparing a vegetarian sandwich. This not only showed a disregard for food safety but also raised serious concerns about cross-contamination.Furthermore, my companion and I had frequently swapped chicken out for other ingredients in our sandwiches during previous visits to Subway outlets, without issue. However, this time, the employee displayed a dismissive and uncooperative attitude when we requested the substitution. Her behaviour was unwarranted and, frankly, unprofessional.To make matters worse, when preparing our sandwiches, she used the same knife for cutting both the meat and the vegetarian ingredients, resulting in the sauces and meat contaminating our supposedly sauce-free, vegetarian option. This negligence not only impacted the taste but also posed potential health risks for customers who seek a vegetarian or vegan option.Finally, when we inquired about the availability of hash browns, we were met with a refusal due to apparent time constraints. It is disappointing that such a simple request could not be accommodated, especially when Subway's menu typically includes a variety of items that should be readily available during their operating hours.In conclusion, my experience at the Subway in Shrewsbury Town Centre on October 5th, 2023, was abysmal. The lack of hygiene, uncooperative attitude, and disregard for customer preferences displayed by the employee were entirely unacceptable. If this Subway is indeed a franchise, as many are, it is imperative that both the franchisee and their staff are held accountable for maintaining consistent quality and customer service.As a result of this experience, I will not be returning to this particular Subway location, nor will I recommend it to others, especially the local college students with whom my daughter is acquainted. It is my hope that by sharing this review, potential customers will be better informed and consider alternative dining options that prioritise customer satisfaction and food safety. In light of these issues, I can only give this Subway location one star, and I strongly advise others to avoid it at all costs.
October 2023 by bladethedaywalker
Date of Visit: October 5th, 2023 My recent visit to the Subway in Shrewsbury Town Centre left me deeply disappointed and dissatisfied with both the service and attitude of the employee working on the evening of Thursday, October 5th, 2023. This experience was so off-putting that I feel compelled to share my thoughts to help others make informed decisions when considering dining at this establishment. From the very beginning of our visit, it was clear that this particular employee lacked basic hygiene practices and a customer-oriented attitude. The most concerning aspect of our experience was her refusal to change her gloves when handling meat and subsequently preparing a vegetarian sandwich. This not only showed a disregard for food safety but also raised serious concerns about cross-contamination. Furthermore, my companion and I had frequently swapped chicken out for other ingredients in our sandwiches during previous visits to Subway outlets, without issue. However, this time, the employee displayed a dismissive and uncooperative attitude when we requested the substitution. Her behaviour was unwarranted and, frankly, unprofessional. To make matters worse, when preparing our sandwiches, she used the same knife for cutting both the meat and the vegetarian ingredients, resulting in the sauces and meat contaminating our supposedly sauce-free, vegetarian option. This negligence not only impacted the taste but also posed potential health risks for customers who seek a vegetarian or vegan option. Finally, when we inquired about the availability of hash browns, we were met with a refusal due to apparent time constraints. It is disappointing that such a simple request could not be accommodated, especially when Subway's menu typically includes a variety of items that should be readily available during their operating hours. In conclusion, my experience at the Subway in Shrewsbury Town Centre on October 5th, 2023, was abysmal. The lack of hygiene, uncooperative attitude, and disregard for customer preferences displayed by the employee were entirely unacceptable. If this Subway is indeed a franchise, as many are, it is imperative that both the franchisee and their staff are held accountable for maintaining consistent quality and customer service. As a result of this experience, I will not be returning to this particular Subway location, nor will I recommend it to others, especially the local college students with whom my daughter is acquainted. It is my hope that by sharing this review, potential customers will be better informed and consider alternative dining options that prioritise customer satisfaction and food safety. In light of these issues, I can only give this Subway location one star, and I strongly advise others to avoid it at all costs.
August 2023 by Nicolle Davies
Decided to call in to grab lunch on the go. Member of staff seemed very inconvenienced by me. I was ordering a veggie option and a meat option but at no point did she change the gloves after handling the meat before going back to the veggie option. Also kept coughing, again no glove change despite this. Over £10 for two subs. Absolutely not worth it. Should have gone to tesco for a meal deal.
July 2023 by malc1005
Not the best Subway ever, very rude staff, who seem more concerned with delivery drivers orders, than you the customer, your just an annoyance . Avoid
July 2023 by Chang Liu
Staff were incredibly rude. When I queried something, they made no attempt to resolve a simple situation and just made the whole atmosphere feel so tense. They massively affected the day of myself and those who accompanied me. I would not recommend for the lack of staff friendliness and unease that was provided. If wanting to go to a Subway in Shrewsbury, go to the one closer to the Quarry instead.
May 2023 by Jade R
Last few times I?ve been in, food is fine but the customer service is awful. Really rude and blunt.
May 2023 by Sian Ives
Ok but quite slow even when you're the only customer. Food is exactly what you expect from a Subway. There's a small indoor seating area and more seating outside.
May 2023 by Sian
Ok but quite slow even when you're the only customer. Food is exactly what you expect from a Subway. There's a small indoor seating area and more seating outside.
October 2022 by Chloe Leanne
Food was lovely however who I'm assuming was the manager was so rude to her staff, clicking in their face and demanding they work faster. My friend was trying to pay on the card machine and the 'manager' was yet again having ago at the lad working there saying he needs to explain how to use it... Like we don't know how to use a card machine. She also shouted at my friend's if they were paying together and got so moody with us. I think she needs to learn some manners.
