January 2024 by Kobie Rott
Told a employee about out of date item on shelf she just looked at me and carried on with what she was doing.I find items have short sell by dates ,shelves missing products.On occasion employees talking amongst themselves getting in the way of shoppers.
January 2024 by lukasrz
The prices are not updated regularly.Look at this example - Nivea After Sun Lotion (when it?s not even summer) is £13 ??????? RRP = literally £5.50 everywhere else. That?s not even funny, it?s a robbery is broad daylight
December 2023 by gary huston
Appalling service ordered 6 bottles of wine when I went collect only 4 . There was a substitute bottle which I declined. As going overseas I asked for bubble wrap or plastic got nothing. Spoke to Spencer who was rude arrogant who told me to go buy packaging Said I wasn't supposed to put notes like that . Im now battling the charge as they charged me £36.50 . They told me to take back the substitute bottle which I havent even got . Pathetic woeful service its a shambles .
December 2023 by Jo Tomlinson
Always service with a smile from the staff, but the car park is always chaotic, it might benefit from a new system.
December 2023 by Trevor Jones
Lack of staff on tills every weekday morning so everybody is stacked back down the Isles in a queue you end up spending more time waiting to be served than it takes to collect your shopping.
December 2023 by Stephen Betts
Asda, its very simply, I just want to spend my hard earnt cash with you, and take advantage of your great 25% off wines offer and stock up for Xmas.Unfortunately, the guy that stacks the shelves in the alcohol department at the Donnington branch is off sick, and according to management, nobody else is spare to replace him, resulting in a lack of available wine being placed on the shelves.Asda please get your act together, it's been 3 weeks now, and each week the shelves are just empty.
December 2023 by Alex Cant
Disgraceful behaviour from a middle aged, short blonde lady that was working at the customer service desk/tobacco kiosk today when my wife asked for information about the products for sale. This member of staff raised here voice and informed my wife that "She does not smoke, that it is not her job to provide information about the tobacco products for sale and that she does not have to". The lady turned her back on my wife with arms crossed. My son observed this lady's behaviour and described the look of shock on the faces of the other customers queuing. My wife returned home in tears at the treatment she received. I have registered my complaint with Asda - case #231124005651 and I have spoken to one of the store managers Matt. I will not be returning to this store, which is a shame because many of the staff there are lovely and very helpful.
December 2023 by Jay C
You don?t expect to get attacked when you go shopping after a busy 12 hour shift at work. I was physically assaulted at the pharmacy on 14/11/23 by a very angry man in the queue. I was so shocked I didn?t finish my shopping and just paid and left. I will never be going back to this store again.
December 2023 by Jade Pitchford
Pizza counter is hardly open on a Friday night or a Saturday ? used to go regular. And every time we have been at 5pm or 6pm it?s closed so we end up going to Morrisons because they are open later. Disappointing really and the pizza counter staff are rude and look like they do not care.
November 2023 by Ian Morris
Oh dear yet again this store has gone from being great to poor. Made an online purchase last night the purchase did not link to my rewards app so the £10 credit I should have received wasn't added and I therefore would need to go into the store to sortThen this morning the beer I ordered was substituted to another I don't like, so cancelled the whole order with a phone call 3 hours later still no notification of order being cancelled and refund process being started.So then I go into the store as I still needed some the original order, to my surprise the beer was in stock only problem was that it was right at the back of a low shelf and awkward to reach! So whoever picked order 5152389001054 needs to be told to do their job properly!I have been going to this store for nearly 13 years most of the 'old staff' are still great but I find the pickers particularly rude blocking the aisles and not helpful. Stock levels are getting worse, good job I live 5 minutes away by car as I can pop in for the items I can't get another day. Pointless going in after 3pm as nothing on shelves. I go here for the rewards and convenience, if there was a nearer competitor nearby I would shop there, so yes you still have my loyal custom however maybe not for much longer!I use the petrol station and kiosk too for lottery my average monthly spend is in excess of £500 maybe with coming of a New Year then change my shopping habits!!
November 2023 by Paul
Far too long queues at cash out as only 3 open even the self service was backing up to the shopping Isle everyone moaning will not go back to this store again not acceptable cost cutting not enough till staff on!!!!!
November 2023 by Serina G H
Just gone shopping today, most of their potatoes are green and mouldy and selling milk that's out of date!..high risk of food poisoning! Unbelievable ????
November 2023 by Teresa Parton
Half the shelves empty as refit in process. Lot of products missing,and a 15 to 20 minute wait in a queue at the checkout as only 2 manned tills in operation. Not a good service from a leading supermarket.
October 2023 by Tony Eldridge
The usual couldn't care less attitude reached a new low tonight. Purchased a multi buy offer and discount wasn't applied at the self service checkout. Told assistant. I had to go back to the shelf and get the shelf edge labels to show the incorrect pricing. She then corrected the prices but offered no explanation, apology or any further action she would take. She walked away leaving the shelf edge labels. I asked if she needed them to show a manager so they could be corrected. " no" she replied to which I said " but surely you are going to need these to get the problem rectified?"." Not my job, I just do checkouts"I pointed out that another customer would have the same problem if they didn't sort it out immediately. This fell on deaf ears. A supervisor came over to " deal" with me. I said I didn't need to he dealt with, I just wanted someone to acknowledge the error and correct it. She was even worse. Just looked at me, shrugged her shoulders and literally walked away from me whilst I was still talking. Unbelievably rubbish service. What's happened to customer service? We are seen as a nuisance to these people rather than the people that pay their waged. Major retraining needed. I very much doubt if anything will change as this store is known for being poor in every way.
October 2023 by Sam Antha
Shocking service at the customer services' desk today which is now in the kiosk section where cigarettes are sold now which by the way looks an absolute mess! Waste of time queuing just to be told by a really unhappy and miserable staff member they'd taken her computer away so she couldn't check on the stock of an item. She said I'd have to find someone in store with a handheld device to check. No apology, no offer to get someone to go and check if the item was available! She was really dismissive, rude and unhelpful.Toilets are pretty grim too, unsure if a leak or whether urine all around the base of toilet!Finally, please don't respond with your 'thanks for reaching out .....' bulk standard response which is just so fake. Nothing will improve.