July 2023 by Lol Jackson
£500 for glasses that are no better than my previous ones. Arrived for trearge (booked over the phone )to be told I needed to book another appointment in two weeks time for......a trearge.
June 2023 by Matthew and Malika
If I could leave 0 star i definitely would. Awful service, time wasters!!!! Don?t go to this branch unless you like to rebook , rebook and rebook!!Kid eye test and collecting glass. I supposed to get this done by going to here for two times. Unfortunately I went to here for 5 TIMES and didn?t even got my kid?s glasses!Waited for 1 month for an appointment, they sent me a message with wrong time. After I arrived they said I need to arrive 30 mins earlier because of the eye drop. Well you told me to arrive at this time and no one told me to come 30 mins earlier ok?! Their message black and white shows the time they told me, whatever, I need to rebook and wait for 1 month again because of their mistake! ?After 1 month, I come 30mins earlier and they said they cannot find my appointment. And I need to rebook again because of their mistake again!!??The third time I came finally got the eye test done!The fourth time I came to collect the glasses. The lady said need to wait for around 15 mins. Then I wait for 40mins, nearly late for the kids? tennis class. She said she cannot let me leave without optician checking the glasses. And she ask me to ?REBOOK AGAIN !?I?m done with all these dramatic administration chaos!!! Really make me sick and tired!!! I got my refund and never go to this branch anymore! Totally rubbish!?????
June 2023 by Obcubeon
this place is absolutely ridiculous! I would rather go to other Boots Opticians rather than this one. If i could leave 0 stars I would.
January 2023 by Rachael Reacord
I've never had a problem with this branch of opticians, lovely staff, good choice of frames etc and during my last appointment, the staff member calmly told me I needed to go to the eye clinic at the local hospital! I was a bag of nerves and she calmed me down and did her best to reassure me.She rang me a few days later to check I was okay and I updated her that everything was okay! I'll try and find her out name and update this review as she deserves to have that credit!
June 2022 by David Stone
Wow, the staff here were incredibly nice and very efficient. We came here after Specsavers were rude to us, and my gosh, ?Should?ve come to Boots? much sooner! Really refreshing, simple, fast and friendly service. A small detail: we missed our appointment to collect glasses, but just rocked up a few days later without an appointment and they had us sorted in minutes, no questions asked. In contrast, Specsavers had refused to serve us because we turned up AT the appointment time instead of 10 minutes early.
May 2022 by Jake Evans
Good individual opticians, but run terribly! Its a shame, as previous Boots opticians branches, I have been to have been excellent! Always send my lenses to the wrong place, don't record eye tests properly, so ask for a re-test when not required, don't ring back when they say they will and didn't even tell me once when the optician was off sick until I had come in and got time off work!
February 2022 by Alexandra Sekueva
If I could leave 0 starts ai would. I waited 1 month for an appointment. After waiting on a queue for 15 mins I was informed by the receptionist that I have missed my appointment :D Hilarious service, time wasters!
September 2020 by Simon Neale
Opticians are good but the retail and administration is poor. I left without a prescription and had to ask for it explicitly. Then my prescription had the wrong year on it and had to be reissued. Glasses and lens options are massively overpriced and a poor range. Staff are a little pushy sales wise trying to sell every lens option. Mine were coming out at ovee £370 when I can get similar for less than £200. And don't get me started on the dated look, uncomfortable seating and over clinical feel to the shop....
May 2019 by David Mangan
Such a disappointing experience from start to finish, the wife's glasses needed replacing straight away so took a month from order to receiving, mine needed replacing after 3 months, on both occasions they failed the most basic customer care, a phone call to let us know they were ready. Staff were polite and pleasant, Managers appreciated feedback, but they really need to improve.
May 2019 by Barbara Meredith
Shambolic is an understatement. I went to have my eyes tested and wanted varifocals which I have always had. I asked the consultant about the difference in prescriptive sunglasses and tinted lens. She couldn't remember from her training, so asked a colleague. I was still non the wiser so left that option for the time being.
April 2019 by Grace Fletcher
Shocking customer service from the Telford branch. Attended an appointment to be told that the Optician had gone off sick 40 minutes prior. Understand people fall poorly, and I hope she feels better soon. But for the staff to not have called in advance to save me a journey is appalling. I am now lens-less for my upcoming holiday. I've cancelled my contact lens scheme with Boots, and will be going to a smaller independent opticians. Complaint submitted with Head Office, hopefully some lessons can be learnt, and customer service can be prioritised in future.
March 2019 by P Lastwew
Really pushful and arrogant manager stood at the front of the store. I just wanted to look around and straight away staff jump down your throat. Quite irritating and made to feel unwelcome
February 2019 by Tom Parkes
Such a great service from ayrton, he was insightful and provided excellent product knowledge. Super helpful and welcoming
October 2018 by Sara Sarsoura
So for the third time in as many months the lens fell out of my glasses at work. Once again the screw has come out. One again I go back to the store where I got them barely a year ago. The attitude was "All I can do is pop a screw back in. Would you like me to do that for you?" Of course I would and it would have been nice to have had some suggestions or sympathy about why this has happened again while just sitting at my desk. Left them to be repaired and came back to collect them .... got them home to find the lenses covered in fingerprints!!!!! Guaranteed I won't be using Boots again!
July 2018 by Liz Lines
Had first eye test and when glasses arrived the prescription was not correct, had another test which produced a different prescription (!) and given another pair of glasses. Gave these a longer test but still cant use them. Took them back to the shop and they said I was too late for a refund (it was 9 months later but most of this time my new glasses had been unused in a drawer as I had reverted to my old glasses). The whole customer experience has left me undervalued and with no confidence with the shop at all. Will NEVER be going back.
