February 2024 by Lizzie Jordan
Very friendly and helpful staff
January 2024 by Roz Gardner
Went today as our first visit ,was a little anxious and concerned over the numerous reviews about this particular store stating staff were pushy with sales .I just wanted my son who's birthday it was today to be able to enjoy the experience, .Thankfully our experience was a positive one . Maybe different staff or maybe because there were a few customers in the shop .My son was really happy with his experience and staff were polite , I had to ask what to do and they kindly showed us the process without trying to sell us all the accessories.They made us feel welcome and relaxed and acknowledged my sons birthday and made him feel special . Thank you for making his birthday . It was worth the nearly 2 hour journey lol.Good customer service , ease of parking .If I was going to be a critic , all I would say is some of the clothes and accessories are overpriced . £11 for a small thin one peice outfit. But your not forced and buy what you can afford .
October 2023 by Laura Jenkinson
Great place to get little costumes for you teddiesAnd also experience having your bear made .I've been here a few times and the staff are always welcoming.
September 2023 by Izzy Lear
To the women in build a bear who served me yesterday (9/9/23) whose name I didn?t get but she had semi dyed red hair, was friendly and joyful employee, who clearly takes a lot of pride with her job. She gave me the child like experience one would want a build a bear at the age of 19.
September 2023 by Ava Sullman
It was my bday to day and the employee Megan was a grate help and very nice she recommended the zombie frog and me and him are having a grate time would recommend
August 2023 by Frances Dafydd
Lovely staff with my very excited children!!
August 2023 by Marvin Bradley
Great service that's makes this a wonderful experience for the kids.
July 2023 by Matthew burrows
Friendly staff, make the Teddy for you. I recommend
July 2023 by Bo Rolph
Today me and my friend came into this Build a Bear and saw there was a sale on. So we both got a bear from the sale as it was buy 1 get 50% off. But when we paid it came to around £60 even though it should have been around £40 including the clothes as well as it said to be in the sale! We were COMPLETELY ripped off. The staff were very pushy for us to buy clothes and all the scented stuff and all that, so if we got that it would have come to about £150!
July 2023 by Alexia Skinner
Today me and my friend came into this bulid a bear and saw there was a sale on. So we both got a bear from the sale as it was buy one get 50 percent of. Well when we brought the bears together we had to pay a total price of around 60 pound whereas it should of been alot cheaper as it was said to be in the sale!
June 2023 by Al Partridge
A year after purchasing a bear for my son, I've had to bring it bag as the stitching has come undone on the rear. I was asked to leave the bear as the shop only had two members of staff and nobody could help at this time. But they did confirm this service wouldn't cost me anythingI later wondered if I was the current customer, why I was being pushed to the back of the line. The store has about 5 customers in, but I was next in line and ask to wait and come backI ended up waiting an hour, and had been asked to leave my phone number for them to call. Because I hadn't been called yet I decided to go back. On return the lady said she'd just finished her break and had also forgoton about my bear! Great....3 minutes later, I got the bear back all fixed and ended up paying for an extra hour on the carpark
June 2023 by Lynne Toms
Quite expensive. Very pushy staff wanting you to buy clothes,smelly hearts,loads of unnecessary extras. If I would have bought everything they suggested I would have spent around £150 ridiculous for a toy bear.
June 2023 by Prabina Thalassery
Children love this shop, palace of soft toys..... Excellent customer service....
June 2023 by John Stafford
friendly helpful staff great with me and my disabled client
March 2023 by Rachael Louise stokes
Birthday bear, pay your age all good for a 5r plus soon adds up ended up paying 28 quid for bear
