November 2023 by Michele Simpson
Visited the Telford store with my sister to look at sofas. She ended up totally happy with her choices after speaking to Tony who was knowledgeable, honest and a very lovely man! I previously visited the same store with my sister-in-law who bought the same sofa also with help from Tony! I might be going back to him at some point to get myself one!
November 2023 by Melanie Kay
Just ordered a beautiful sofa from Furniture Village, we dealt with Tony, he was super helpful, informative and friendly. There was no pressure to buy. He had lots of product knowledge. Really happy with the service.
November 2023 by kerry rousell
We were shown around by Tony Dhillon today. WOW! What a genuinely pleasant experience. He was so helpful, but importantly so human and honest and didn?t put any pressure on us to buy there and then. We will definitely be buying our furniture from him!
October 2023 by Samantha Ball
We visited Furniture Village Telford on Saturday after first phoning to see if we could take our dog. They were very accommodating and greeted us at the door, having remembered our phone call.The store had a great selection of furniture and we were very pleasantly surprised by the quality, having never been before.Whilst we were browsing sofas, Jayne approached us and offered us refreshments (including water for our dog). She was remarkably astute at knowing when to give us time to try out the furniture, without being pushy. She had a good knowledge of the features of the suite that we were interested in, including fabrics and options for combinations of sofas and chairs that might work for us. She answered all of our questions and offered suggestions for alternatives in similar styles, having gleaned an excellent understanding of what we were looking for.We are not usually big shoppers, but our experience at the Telford branch was fantastic. It reminded us of all the positive reasons to shop in person rather than on the internet; amazing customer care (friendly, helpful staff, who go the extra mile), instant feedback for questions, and the opportunity to see and try out goods before purchase, so you actually know what you are getting!We do need additional items of furniture and as a result of our amazingly positive customer experience, the selection, quality and very reasonable pricing of the furniture, Furniture Village Telford will be our first port of call.
October 2023 by Millie and simba
Would like to give a huge shout out and thanks to Tony at the store. He went above and beyond to help my mom find a bed that would suit her. Very patient, very knowledgeable and went the extra mile. I wouldn?t hesitate to recommend Tony. Huge thanks from me and my mom. Tracey in Newport.
October 2023 by Jenny Edwards
We visited Furniture Village, Telford today and were greeted by Tony. He gave us the best welcome and offered us a coffee or hot chocolate straight away. It immediately made us feel welcome and at home. He demonstrated one of the sofas to us, but also gave us enough space to have a proper look around. We popped out of the shop and came back and bought the sofa we wanted. What can I say, a totally top man and a great purchase experience and we look forward to our sofa being delivered.
October 2023 by SuLou64
Went to the Telford store to buy a mattress and were so well looked after by Jayne. She was lovely to talk to and one of the most helpful salespeople we?ve ever dealt with. She was really polite and nothing was too much trouble. She?s a real asset to the store and the reason that we wouldn?t now go anywhere else for our future furniture purchases.
October 2023 by Graham Maskill
Excellent shopping experience and service. Tony advised me well and just as importantly left me to mull over my options. Decided on a beautiful 2 seater sofa and armchair with built in speakers, Tony even played a bit of Iron Maiden through the sofa for me (not an everyday occurrence in a furniture store). Tony also did all he could on price to suit my budget. All in all I highly recommend the Telford store and staff.
October 2023 by rob stu
Tony attended to us shortly after entering the store. Quick, witty and very informative - it's always a good start when you get a laugh out of your customers.Tony gave us space to browse, and would pop back frequently to give the specifics on what we were looking at. His knowledge of each product was exceptional.An overall assessment would be:Great approachVery competent soft skillsExcellent communication skillsImpressive knowledgeTony's a great asset to the store, and we will be visiting the store again.
September 2023 by Jonathan Gough
We went into the Telford branch today to be greeted by Tony. The service was second to none. We were offered coffee and biscuits on a couple of occasions.We wanted to purchase a dinging table, chairs and a sideboard which Tony explained what the different products were manufactured from. He also explained the additional warranties that were available.In the end we wanted to double check measurements at home prior to ordering. Tony gave us his number and said call him which we did and placed the order.Nothing was too much trouble for him.
September 2023 by Alan Hilleard
Tony looked after us extremely well, provided us with alternative Mattresses & Beds and couldn't of been more helpful. The payment process was quick & efficient and not at all a unpleasant experience. 5 Stars for Tony, excellent salesman.
September 2023 by Mike Hanks
Visited Telford store today looking for settee. Met Toby sales guy who listened carefully to what I wanted and then took me straight to my ideal settee.Bought it on the spot. Great service from Tony well worth a trip to Telford store
September 2023 by Jennifer Alford
I have today purchased 2sofas and a foot stool. Jayne Sergeant the sales lady gave us excellent attention, help and advice and was extremely patient in our making a choice after three visits to the Store. We were made to feel very welcome, friendly hospitality without any pressure selling.We will definitely return to Furniture Village for any future requirements.
August 2023 by Robert Lane
We have known about furniture village for a while but had never purchased anything from there before. After being put in contact with Tony at the Telford branch, he made us feel very welcome and gave some great advice about what sofa would suit us and went above and beyond the level of customer care that we were expecting. Too often do you find pushy salesmen but Tony was fantastic to deal with. He kept us in the loop with our order at all times, advised on when the delivery would be and how to prepare for it. He provided us with a fabric care kit which is brilliant and he even rang a few days after delivery to make sure we were happy with everything.Overall top quality service from Tony and Furniture Village, we definitely will be ordering more!Thanks againRob & Annie
August 2023 by Judy Martin
Very impressed with Tony who was very friendly with his greeting and offered a hot drink and cookie as we went in. He left us to look round when we said we were only browsing but was on hand when we needed to ask questions. When we decided to buy, the purchase was done very professionally but in a very relaxed and friendly way. He is a credit to the company.
