August 2023 by Ink Land
Absolute Joke of a Branch - NO Cashier Service and now NO Cash Paying In Machine! Remind Me Again Why I'm Paying My Account Fees! Time to Look Elsewhere!
August 2023 by Alison Maiden
no paying in desk - I was told you cannot pay in with a cash machine so the only way to pay in is at the post office!. 3 staff standing around talking so doing what exactly - why not have 1 on the till. its an absolute joke! And don't get me started on the Shrewsbury branch - they basically have a man with a clip board saying can't help, won't help!!!!1
April 2023 by Mark H
Not enough staff on duty .When finally Seen staff member unwilling to help as we close in an hours time .
April 2023 by John Vickers
Süper service. Thanks
December 2022 by ?????
The main HSBC branch in Telford and you don't have a cash desk?! It's a joke. What am I supposed to do now?! Drive to Shrewsbury or Wolvo? I will just swap banks.They only redeeming factor for this branch is the staff are absolutely lovely, brilliant staff.
December 2021 by David Phillips
What a bank that closes it's only cashier desk !!! A faceless bank that doesn't care about its customers, business or personal, who actually take cash. Appalling customer care. Closed all other branches and can't maintain a single cashier. A penny pinching bank, more worried about appeasing China, than looking after Hong Kong refugees. Sod your machines!! I am going to close my dealings with you.
September 2021 by Stephen Dargan
My wife and I have been HSBC customers for more than 40 years - mortgages, loans, investments savings, business and personal accounts - but for the last 11 months we've had a very frustrating time attempting to resolve an issue through call centres and via emails without success. In desperation we decided to try face to face contact with another human being. Our own branch was closed (Covid) so we visited Telford Town Centre where we were introduced to a charming, patient and pragmatic lady called Helen. She listened sympathetically as I droned on about the expérience, asked some questions, went through the files, evaluated the situation and very quickly resolved it to our complete satisfaction, restoring our faith in HSBC. A big thank you to this lady for your 5 star service. We can thoroughly recommend human beings over algorithms every time.
July 2021 by Dr Bob Whorton
Easy access centre for cash machines and deposits.
July 2021 by Jesús Luengo
I did an operation with this bank at the TElford branch and due to their mistake (they charged the client ? 500 more) they do not pay me what belongs to me because according to them I have to first send the client what they have charged of more and later they pay me the amount. I don't understand the problem has been generated by the Bank. They do not answer me in the emails.
July 2021 by Catherine Giles
Closed on Saturday, Premier Account Managers working from home. Not everyone with to have to speak to a mobile phone.
July 2021 by Una Brown
I was dealt with quite quickly considering that we are not fully back to normal
July 2021 by steve colledge
Absolutely terrible service avoid avoid avoid.
July 2018 by Helena Zhang
Good bank, great service
March 2017 by Richard Hurford
Terrible. I received a call from HSBS Telford concerning an account. I tried calling this number from the web site and ended up with a call centre in India. They were useless and I still do not know why HSBC Telford was trying to contact me
July 2014 by M BinGhani
I checked their opening hours for Telford branch online which showed as 9am to 7pm on Thursday 3rd July 2014, but when I rushed to the Branch at 6.30pm it was already closed, no opening hours were displayed even on the closed shutters !!!
Very bad experience indeed.
