January 2024 by Ellen Lloyd
First time we've had a dinner in cafe yesterday, although we've often had drinks and snacks. Always found staff friendly and helpful, as they were yesterday. We both ordered fish and chips. Service was pretty fast, but unfortunately we were a bit disappointed in the meal. The fish was beautiful I must say, but the peas were a bit dry and the chips and peas were not very warm although the fish was. A bit disappointed
January 2024 by sheila wood
Jade was very helpful and attended to our request with politeness and cheerfulness, thank you
December 2023 by Michael Graham
Time for a quick update, called here during the December holidays, some reasonable price sale prices.We also visited the cafe (opens at 9am) whilst the coffee and hot chocolate were of decent quality, I can't say the same for the festive crumpet - microwaved, not seen a toaster at any point and the sausage ciabatta bread was hard and over cooked. This isn't the standard I've come to expect from M&S!Some of the catering staff seemed distracted/disinterested. However, the gentleman on the coffee machine & till was very friendly and welcoming, so this pulled a star back.It's not the biggest M & S store, but it's well stocked all the same. Like most stores, the staff are all very friendly and helpful.Will probably call here again and give it another go.
December 2023 by Dez Hatton
I don't really shop in M&S often, how ever, Christmas time is when I do really enjoy buying Christmas gifts for my family members,but in year's previously, there was ample choice at very competitive prices.It seems after the pandemic and more this Christmas that the selection of gifts was very poor .
December 2023 by dei
Whoever decided on the new layout near the escalators should be fired, what a way to make it more difficult to get out the store than having to walk through the gaps of your clothing or walk further than the actual escalator to leave.
December 2023 by Dee
Store was mega busy when we arrived yesterday, they seem short staffed on the shop floor but we found a helpful store security guard who helped us, he showed us where to go and took the time to show us when we didn't understand (it was loud inside due to the shoppers) the cafe is nice but a little small for the amount of people who use it. Overall we were happy with out purchases and with the customer service, it would be a five star review if the store was bigger as I feel its got to much quantity for the size of the store and not enough staff to manage it when busy.
December 2023 by Jason Wainwright
Called in to the cafe for a quick drink. Very busy, however very friendly and helpful member of staff found us a table.Likewise, the lady who served us at the counter was equally as friendly, which makes for a lovely experience.Really enjoyed my Birthday Scone, thank you ?
December 2023 by Stephen Ray
Fantastic shop for first class items
November 2023 by Val Williams
Not enough staff in the cafe,huge queues
November 2023 by Corrine Standley
Excellent range of Christmas goods. There was an increased range in the food hall, providing tempting goods for everyone. There was no shortage of assistance if required.Two days ago, I lost a favourite earring there, and staff found it, keeping it safe in lost property - going the extra mile. It was a very enjoyable visit.
October 2023 by Pat Grubert
Had afternoon tea at £10 each excellent value had pot of tea choice of sandwiches scone jam and cream small macaroon cake and biscuit and strawberry.
August 2023 by r 100
We decided to visit this place today as it use to be a nice place to shop.Though the clothes and store itself cannot be faulted, I was disappointed by the discourteous behaviour of one of the lady shopping assistants at the fitting area.I did not feel welcomed, there was no smile or even a simple hello, but was directed very crudely to one of the changing rooms. This is the first time I have encountered such poor customer service at M&S.I will start looking elsewhere and will not probably want to return to this store again.
August 2023 by Ian Scoble
Only stopped for the food hall.Ok, usual m&s stuff.
August 2023 by Trevor ?Troksy? Chiremba
Great customer service, Jonathan was really patient and helpful x
May 2023 by Graham Williams
Gents toilets urinals out of order cubicals filthy
