October 2023 by Benjamin Colton
Great service. No faults
September 2023 by Nigel Noble
Paid for next day delivery on an item so I waited in for the item . I recieved tracking notifications along the way ,recieved a notification to say the item had left the sorting office and was out for delivery 5 mins later recieved another notification saying the address was inaccessible and will be delivered on Monday, completely unacceptable to wait 4 days for next day delivery item ???
August 2023 by Maria Wilkinson
Nice of the sorting office to reduce its collection opening times from 8am to 10am on weekdays but not put that information anywhere except on the gate when you arrive. Both Google and the Royal Mail website states it is open until 2pm. Getting their act together to update these would mean the dozen plus people alone that turned up on their lunch break the same time I did to find it closed wouldn?t have had a wasted trip. Pretty poor service. You?re making it more difficult all the time for working people to get their deliveries.
May 2023 by Johanna Owen
During last four weeks I have had four pieces of neighbours mail delivered to my house, a letter for me found on neighbours drive and my bank card lost in mail(seen copy of same on Smart phone)Please get your act together.
May 2023 by chris stewart
newport deliveries getting worse, mail being delivered once a week by the looks of it, get no mail on a daily basis like i used to but now get a load delivered in one go, no good when i work from home
February 2023 by Tammy Jeffries
Absolutely disgusting service.Why would you not ring a persons doorbell? There was a car on my drive and I have my Ring Doorbell footage of you just pushing a card through without even trying to contact me. The first time I was in the house, today I wasn't but again they didn't ring my doorbell and they just shoved another card through. Why can't they do their job? How can you not know how to ring a doorbell? No attempt to leave with or try my neighbour who's door is next to mine as instructed either. Absolutely dire service and I won't be ordering from any company that uses Royal Mail anymore. Its bad enough they have to come onto my property and treat my post with such disrespect as it is. The fact that they know I can see what they are doing is even more unforgivable.
February 2023 by Jennifer Finch
I think you need to get them to read what they are posting 3rd time now in one week iv had someone else's post along with the rest of the street....
December 2022 by C E
Royal Mail are awful. I always dread seeing courier - Royal Mail whenever I order something offline. Because I know it?s going to be a nightmare to get that parcel. My parcel has been late because of the strikes & yesterday they pushed a card through to say I wasn?t in although both my neighbours were! It?s now gone back to the sorting office which is a 20 minute drive away. Only to pull up today to find it?s closed due to strikes!! Absolutely sick to death of Royal Mail. The worst courier service by far. Even presumed I?m not in a few weeks back because my car was at the garage & instead of knocking pushed a card through saying I wasn?t in! Thank god for ring door bells I thought I was going mad. Another trip to the sorting office! Thank you for making life difficult when it really doesn?t need to be :)
October 2022 by Ann-Marie Follos
Most the staff are friendly enough but due to strikes and completely awful opening hours, I almost lost a parcel I ordered almost a month ago because 'I didn't show up'.
August 2022 by Wayne Langford
On occasion I have needed to collect a missed delivery and found the staff here to be friendly. On the down side parking is terrible as what parking spaces there are belong to other businesses.
May 2022 by John Smith
staff are pleasant enough when you go in but I've just had a red card through the door but it doesn't state where my 2 parcels are, back to the depot? with a neighbour or in a safe place. It's pouring with rain and I doubt the mail van will be back at the depot by now.What is the point, there could be 2 packages with a neighbour who have gone out or it could be in my bins at the front getting soaked in the rain.Now I will have to drive down to the office and hope it is there. Absolute waste of time and they wonder why all the other delivery companies are hammering them down. Can't even fill a card in.
August 2021 by Garry Boxall
Decent opening hours, especially if you work normal 9-5 hours too, pleasant staff and collection made very easily. Thank you.
June 2021 by nick forrester
Very friendly service
May 2021 by Jack B
working hours are shocking ! Worse of all is once you receive a red card through your door good luck finding time to pick up your parcel as this is closest sorting office from us in shifnal and is a joke the hours they are open
April 2021 by Sue Mills
Tracking system really good.
