March 2024 by Jamielea Wiggins
Fab friendly and helpful. Elaine was super helpful and managed to give me all the information I needed regards to sending a parcel off, great to have this service in our community. Thank you so much
December 2023 by A&B Fabrications
Used this post office for the first time today whilst I was working in the area. The lady that served me went out of her way to advise me how to send some very important work documents.Ignore the poor reviews the staff are very helpful.Thank you.
December 2023 by Kristine Revina
The service I recieved was fantastic (5 stars) but when I entered it was absolutly freezing in there! Poor staff, I hope this isn't what their winters are like. Here's hoping their heating gets resolved soon ?
October 2023 by Cazy Vaughan
I always use this post office, living in Whitchurch, and there is nothing too much trouble. Elaine and her staff are always polite, helpful, empathetic, and kind. I recently lost my mum, and Elaine was so kind and helpful in sorting out a complicated lot of paperwork for the solicitors. Great staff thank you
June 2023 by Liam
Slow, rude and every time I'm in there they either make a mistake or are busy dealing with a mistake they've made for another customer.Just get a self service machine and trained staff, this isn't a one off.
May 2023 by Honest Review
Absolutely awful, the queue is always out the door because the people behind the counters are terrible slow and look like they would rather be anywhere else! 3 days in a row I?ve tried to drop a parcel off that?s already got prepaid postage on and still can?t get close to the front of the queue in my lunch hour!
November 2022 by Drew Thaxter
Almost comical how rude the staff are. The two women seemed annoyed I was able to collect a parcel.
November 2022 by mike ralph
It can get busy. But the staff are great
November 2022 by Kate Park
I had a very unpleasant experience today from one of the staff. A young girl who kept calling me 'Luvie' and spoke to me in a condescending manner. I'm a young person also, who mealy asked her why the recorded delivery would take 14 days to reach a destination. She was a typical "computer says no" attitude and told me she wasnt serving me. I went to her colleague, who was great and gave a reasonable explanation as to why the letter would take longer than usual.This girl needs customer service training, and a lesson in how to speak to customers. She was offensive and behaved in a pathetic way when I asked a normal question. If you have a camera and recording please listen to it, and she is certainly not an asset to the post office.
November 2022 by Richard Cooke
Two stars for lack of staff knowledge about postal rates to Northern Ireland. The server told me that as the packages were to ?Ireland? I had to pay international rates. I pointed out the postcode to no avail. I later returned after checking and in fairness the member of staff apologised as they were made aware of their error after closing. In summary, at least one person on shift needs to have ?the knowledge?.
November 2021 by Laura Edge
Been using this post office for many years, never had any of the issues described in the other reviews left, the staff are always polite even when faced with somewhat rude customers on a daily basis.
November 2021 by David Hart
Went to send a couple of parcels and felt very safe in the current climate, and how nice a change to previous visits under previous management
November 2021 by Dan Fryer
I use this post office on a daily basis, 5 star service
November 2021 by Tullis Matson
Fantastic service as always from Laura and Katie
November 2020 by Jimmy Allen
Some of the most miserable people that you will ever encounter are behind the counter of the post office.Larger the queue,the slower they go.You'll never get a please and thank you,just some sort of blunt question and answer resembling a grunt.
