August 2023 by Hannah Bloodworth
Was given incorrect information by doctors on how to use medication, luckily Debs and team sorted it all out for me.
August 2023 by Martyn Collins
Banwell pharmacy is the one I use and the staff are always very delightful very helpfull all the time the staff I think are amazing they know me so well as im in there week after week and there the best staff you could ask they are professional polite and help or advise the best they can highly rated and recommend.
July 2023 by Keith Raymond
Brilliant service very freindly. Helped me with my meds many times .much appreciated thankyou
June 2023 by Amy Hussey
Amazing staff very helpful especially Hannah she helped me with what i needed, can not fault them.
May 2023 by Zowie Dwyer
Absolutely amazing pharmacy, all staff so friendly and polite. They all go above and beyond to help you in anyway they can . I won't use any other pharmacy.
April 2023 by Fraser Gray
Staff always friendly helpful and Interested in me always have a chat and always remain professional never had any problems always go extra mile if medication not ready and get it sorted out brilliant pharmacy
April 2023 by Shay Bear
This is my regular pharmacy and all the staff are great. Me meds are nearly always ready when I come in and I hardly ever have to wait. On the rare occasion I have to wait they always work very hard to make sure I?m not waiting too long.
April 2023 by Sue Williams
Brilliant service. Went above & beyond for my Aunt after coming out of hospital. Staff very friendly & efficient.
April 2023 by Dee Banham
Things have much improved now that the new people have settled in. Long may it continue. Keep up the good work.
March 2023 by John Blyth
Brilliant what can I say every member of staff has helped meSorting out my medication after some problems with my orders from the surgery mind I think ever since the pandemic it is more difficult to see a doctor etcTotally supportive of the NHS through it all I just wish everything was not through a computer or ask my GPGreat work guys ? x
January 2023 by Glen Williams
Small friendly pharmacy nothing is a problem
November 2022 by Mark Musgrove
Appalling since being taken over , medication never on time , have to book a repeat 9 days in advance , then still not ready , oh they never answer the phone aswell
August 2022 by Kirsty Louise Robbie
I?ve had terrible service today from the pharmacy. I went in to collect my repeat prescription and ask about my little boys cough, firstly the service was very abrupt, nobody made any time to listen or show any compassion and I was told it was probably asthma and to see the GP, so I went into the receptionist to ask, whilst I was waiting I noticed my prescription bag seemed bigger than usual, I opened the bag to see it was the certain tablet I have an allergy too. I went back into the pharmacy to explain and the staff were so rude and short with me, explaining the NHS only give these tablets to certain patients ( which is me) and that they can only go by what the gp has on the system, even though I?ve had no issue the last few years and always get the right prescription. They said I?d have to go back to the doctors, but the way they spoke to me and humiliated me ( baring in mind I was with my 6 year old) I walked out crying. The nurse in the surgery was very helpful and kind to me and sorted the issue out for me. The dispenser then came over to me and told me she?s new but has allergies herself so understands, but I don?t feel that needed to be said and it was more of the way they spoke to me and showed little compassion or not even a sorry when I went in to show them the mistake. But now I?ve decided to change pharmacies. I used to drive to this one as the staff previously were so lovely professional and kind, but the new owners I?m afraid are appealing and have little none customer service or even people skills. Such a shame.
July 2022 by Angry Squirrel
Appalling service. They also never answer the phone, so you're unable to order repeat prescriptions. They take over a week from ordering to have your prescription ready to collect. There is always a huge queue outside. I have waited 30 minutes, only to be told they hadn't made up my prescription. If I could drive I would go elsewhere. I strongly advise people who are able to - use a different pharmacy.
July 2022 by Paul Grey
Change of ownership. April 2022. - and it shows.Customer service is dramatically different. Minimal interaction, unfriendly, nothing like the previous service that earned 5 stars.
